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Telecommunications Network Engineer
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Full-time
- Windows laptop and desktop troubleshooting and resolution Work independently and have the ability to escalate issues when needed Write technical documents and share knowledge with staff Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
- Experience with VoIP phones and troubleshooting Experience with Cisco Call Manager.
- VoIP network troubleshooting using tools such as Variphy, wire-shark etc.
- Familiarity with a modern ticketing and or service management system Answer to and perform moves, adds, and changes (MAC) requests for both desktop issues as well as VoIP issues Basic Cisco switch configuration.
- Develop and maintain an overall IT asset management system for tracking and maintaining inventory.
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