PSEG

In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.. Application Support: Participate in web and content management-related projects and improving productivity of internal client organizations and customers by deploying new technology solutions focused on a combination of technologies for supporting PSEGLI MyAccount.. Smart Services & Digital Customer Solutions: Develop your skills in the areas of Customer Care, Call Center technologies, Digital Channels such as Sitecore,OKTA, Mobile Apps, AWS Alexa, Automation, Customer Web Portals/self-service, and emerging technologies.. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing.

support consultant

Requisition: 77910
PSEG Company: PSEG Long Island
Salary Range: $ 75,000 - $ 118,700
Incentive: PIP 10%
Work Location Category: Remote Local

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.
PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job Summary
We are partners with the business and we are driving business outcomes through innovative use of technology. Our Technology Product Consultant is focused on all Information Technology systems and applications in Long Island. This position works closely with Product Owners and Business Analysts to understand the business requirements that drive the analysis and physical design of technical solutions. This position will lead to other advanced level Information Technology roles such as Associate Business Systems Analyst, Associate Technology Product Consultants through challenging assignments and allowing the successful candidate to further develop their skills in various areas within Information Technology.
Job Responsibilities
Responsibilities include but not limited to the following:

Responsible for working collaboratively with all stakeholders and serving as a technology leader for the effective use of technologies to maintain world-class operations and delivery of solutions. Develop and deliver technology and information strategy and trends, and best practices/governance
Responsible to keep the environment current and identify continuous improvement areas as well as come up with new initiatives. Identify future technologies and implement new technologies once business approved.
Define and build technical and data architectures within PSEG LI’s integrated data platform(s). Develop governance that promote data standards. Create and maintain documentation including data dictionaries, source-to-target maps, and database policies and guidelines.
Collaborate with the application developers and database administrators to ensure database performance, integrity and security.
Build runbooks for new applications being implemented and maintain runbooks for existing applications
Provide other contributions as directed by your Technology Group Product Manager and/or Product Owner
This position will support the following areas:

Application Support: Participate in web and content management-related projects and improving productivity of internal client organizations and customers by deploying new technology solutions focused on a combination of technologies for supporting PSEGLI MyAccount.
Responsible for executing projects and/or support tasks and typically maintain a high level of direct client interaction. Works closely with management, clients, other systems technical staff and vendors in problem solving. Consults with the supervisor and IT professionals when the appropriate course of action is unclear or a major problem is suspected. They are responsible for operating and maintaining production systems, as well as providing hardware/software equipment support. Provides technical support and guidance to clients and systems areas through consulting, teaching and publication of documentation. Initiates and coordinates corrective actions.
Smart Services & Digital Customer Solutions: Develop your skills in the areas of Customer Care, Call Center technologies, Digital Channels such as Sitecore,OKTA, Mobile Apps, AWS Alexa, Automation, Customer Web Portals/self-service, and emerging technologies.

Job Specific Qualifications
Required Qualifications:

Bachelor degree in Computer Science or a related technical field
A minimum of 2 years relevant experience within the information technology field or an industry with reliance on technical expertise.
Experience working as an IT application support professional
Experience developing business process flows and soliciting business requirements
Familiarity with Enterprise Resource Management or Customer Relationship Management software
Prior experience supporting a Windows environment
Familiarity with Linux and Windows
Experience working with software vendors to showcase issues and help troubleshoot

Minimum Years of Experience
2 years of experience
Education
Bachelor in Computer Science or Information Technology
Certifications
None Noted
Disclaimer
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site (PSEG Careers and Job Openings) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
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