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Senior Customer Service Specialist, Estate Servicing Operations ID
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- SSFO uses a call center/contact center structure to engage with external clients and Financial Centers all over the country.
- Delivers a positive client experience based on enterprise Client Care pillars – Take Ownership, Act with Empathy, Make it Easy, Get it Right and provides the extra compassion, patience, kindness and sensitivity needed during this difficult life event
- Gains a full understanding of the client’s perspective and needs with inquisitive conversation while simultaneously showing empathy, compassion and demonstrates ownership of the client’s servicing request(s)
- 1+ years of experience working with clients and handling difficult client situations in a service setting such as banking, call center or financial center, etc.
- Ability to show a genuine concern for people, their needs, and their perspectives with voice tone, word selection, and listening (Empathy & Compassion)
Expired 10 days agoInactive Job
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