City of Lake Havasu City, AZ

Certification Pay of $500 upon successful completion of obtaining Emergency Medical Dispatch (EMD), APCO Telecommunicator Level 1, and Arizona Criminal Justice Information Systems (ACJIS).. Work is performed under the limited supervision of the Public Safety Dispatcher Supervisor.. Special Note: Employees are considered "Trainee" until ACJIS Level A, APCO, Telecommunicator Level I, and Emergency Medical Dispatching (EMD) certifications are received.. The use of recreational marijuana is a violation of the City's Drug Free Workplace Policy.. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment.

public safety dispatcher

Salary: $23.78 - $34.72 Hourly Location : Lake Havasu City, AZ Job Type: Classified (Full-Time with benefits) Job Number: OTF24-06 Department: PD Dispatch Center Opening Date: 07/03/2023 FLSA: Non-Exempt General Definition of Work INITIAL APPLICATION REVIEW WILL TAKE PLACE TWO WEEKS AFTER OPEN. INTERESTED CANDIDATES ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE. ADDITIONAL APPLICATION REVIEW WILL BE CONDUCTED IF NECESSARY. Public Safety Dispatcher/Trainee Rate: $21.40/Hourly Public Safety Dispatcher Hiring Range: $23.78-$34.72/Hourly; DOQ Hiring Incentives: Certification Pay of $500 upon successful completion of obtaining Emergency Medical Dispatch (EMD), APCO Telecommunicator Level 1, and Arizona Criminal Justice Information Systems (ACJIS). Job Description: Performs intermediate skilled human support work performing emergency and non-emergency dispatching communication services in support of the City public services by receiving, prioritizing and dispatching appropriate personnel to service request calls, conducting quality assurance reviews, resolving problems and complaints, and maintaining files and records, and related work as apparent or assigned. Work is performed under the limited supervision of the Public Safety Dispatcher Supervisor. The ideal candidate will possess strong customer service skills, will be trustworthy, organized, reliable and self-motivated. They must be a team player with the ability to multitask, accept direction well, and be flexible. They should be able to create and maintain a respectful and collaborative working environment as well as develop and maintain effective working relationships with supervisors and co-workers. They must also be able to work well in stressful situations while effectively communicating with the public and coworkers. Minimum Qualifications: High School diploma or GED and minimal experience in customer service in a high-paced environment, preferably in a law enforcement agency, or equivalent combination of education and experience. Special Requirements: <ul><li>Ability to pass an extensive background investigation. <li>Possession of or ability to obtain Arizona Criminal Justice Information Systems (ACJIS) certification of appropriate level within one (1) year of hire. <li>Possession of or ability to obtain Public Safety Telecommunicator (PST) certification issued by the Association of Public-Safety Communications Officials (APCO) within one (1) year of hire. <li>Possession of or ability to obtain Emergency Medical Dispatch (EMD) certification issued by the National Academy of Emergency Medical Dispatch (NAEMD) based on the availability of training. <li>National Incident Management Systems (NIMS) training based on assignment. <li>Must meet and maintain all training and education requirements for the position. <li>Valid Arizona Driver License of appropriate class.</li></li></li></li></li></li></li></ul> Special Note: Employees are considered "Trainee" until ACJIS Level A, APCO, Telecommunicator Level I, and Emergency Medical Dispatching (EMD) certifications are received. Requires non-standard or rotating shift-work; subject to days, nights, weekends, holidays and call back. Qualified candidates will be required to participate in online testing, which will consist of a writing assignment and a computerized simulation based on actual tasks associated with receiving and dispatching 911 and non-emergency calls for service. The testing process will be approximately two (2) hours. Qualified candidates will receive separate notification via email or text messaging, following the close of the recruitment, and must complete testing as instructed; no extensions of deadline will be given. To apply for the position, . To view the detailed job description, Click Here Applicants for employment opportunities should be aware of the Lake Havasu City policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the City's Drug Free Workplace Policy. All positions within the City are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment. The City reserves the right to consider only the most highly qualified applicants. The succeeding examination processes may be required: training and experience, testing, panel interview, employment eligibility verification (EEV) requirements, personnel evaluation profile (PEP), polygraph test, background investigation and alcohol/drug screening test. Appointment subject to successful background investigation and City paid postemployment medical examination after offer of employment has been made. Lake Havasu City offers a comprehensive benefits package to Classified and Executive Level Staff which includes:<ul> <li>11 paid holidays annually</li> <li>Paid time off (PTO) leave, increases with longevity</li> <li>Medical/Rx coverage</li> <li>Dental/Vision coverage</li> <li>Short-Term Disability (STD) </li> <li>Employee Assistance Program (EAP)</li> <li>Group Life Insurance</li> <li>Optional Additional Life Insurance</li> <li>Optional Accidental Death/Dismemberment Insurance</li> <li>Retirement (ASRS/PSPRS)</li> <li>Optional Deferred Compensation </li> <li>Educational Assistance</li> <li>Service Awards</li> <li>Wellness Program</li></ul> 01 The following supplemental questions will be used as part of the application screening and selection process and will determine your eligibility for further consideration. Incomplete responses, false statements, omissions, partial information, or answering a question with "See resume/application" will result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application? <ul> <li>Yes</li> <li>No</li> </ul> 02 Which best describes your highest level of education? <ul> <li>High School Diploma or GED</li> <li>Some College</li> <li>Associate's Degree</li> <li>Bachelor's Degree</li> <li>Master's Degree or higher</li> <li>Trade School/Technical College</li> <li>None of the above</li> </ul> 03 If you have a college degree, please list the field that you have your degree in. If you do not have a degree, put "N/A" in the box below. 04 Which best describes your full-time, paid experience in customer service in a high-pacedenvironment? <ul> <li>No Experience</li> <li>Minimal experience, less than one year</li> <li>Moderate experience, one year to less than three years</li> <li>Considerable experience, three years to less than six years</li> <li>Extensive experience, six years or more</li> </ul> 05 Please select the certifications that you currently possess from the list below: <ul> <li>ACJIS Terminal Operator Level A</li> <li>APCO Telecommunicator I</li> <li>Emergency Medical Dispatching (EMD)</li> <li>None of the above</li> </ul> 06 Describe your experience working in a law enforcement agency, please include name of agency. If you do not have experience put N/A in the box. 07 Explain how you meet the ideal candidate statement listed on the job bulletin. Include why you feel you would be a good fit for the position. 08 Qualified candidate will receive online testing notification via email or text messaging to be completed during the time frame allowed in notification; no extension of deadline will be given. If selected, are you available to participate in online testing? <ul> <li>Yes, I am available to participate in online testing</li> <li>No, I am unavailable to participate in online testing and I understand that due to my unavailability my application will not receive any further consideration.</li> </ul> 09 This position will require non-standard, or rotating shift work to include days, nights, weekends, holidays and call back. If selected for this position, would you be available to work this type of schedule? <ul> <li>Yes</li> <li>No</li> </ul> 10 I am aware that this position will be assigned to the Police Department and a background investigation and polygraph examination will be conducted if I am selected to move forward in the recruitment process. <ul> <li>I have read and acknowledged the above statement.</li> </ul> 11 I understand that all communication regarding this position will be sent via email or text messaging and that it is my responsibility to monitor my email and text messages. Human Resources will not be responsible for unread emails or text messages. <ul> <li>I have read and acknowledge that all communication regarding this position will be sent to me via email or text messaging</li> </ul> Required Question

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