CriticalControl

We are seeking a highly motivated and skilled individual to join our dynamic team as an Outbound Appointment Setting and Emergency Call Handling Specialist.. Meet or exceed daily and monthly targets for closed emergency calls, outbound calls, and appointment setting.. Ability to convey empathy and reassurance during emergency calls.. Proven experience in outbound sales or appointment setting.. Flexibility to switch between outbound appointment setting and emergency call handling seamlessly.

sales associate

We are seeking a highly motivated and skilled individual to join our dynamic team as an Outbound Appointment Setting and Emergency Call Handling Specialist. This position involves efficiently handling incoming emergency calls, ensuring a high closure rate, while also proactively making outbound calls to set up appointments. The successful candidate must demonstrate excellent communication skills, empathy, and the ability to work under pressure. Responsibilities: <ul> <li>Emergency Call Handling:</li> <ul> <li>Respond promptly and professionally to incoming emergency calls.</li> <li>Assess the nature of the emergency and provide appropriate assistance or dispatch necessary resources.</li> <li>Close at least 90% of incoming emergency calls, ensuring a high level of customer satisfaction.</li> </ul> <li>Outbound Appointment Setting:</li> <ul> <li>Make a minimum of 100 outbound calls daily to potential clients.</li> <li>Utilize effective communication and persuasion techniques to set up appointments for our products/services.</li> <li>Achieve a daily goal of securing at least 2 appointments.</li> </ul> <li>Customer Relationship Management:</li> <ul> <li>Maintain accurate and detailed records of all interactions in the CRM system.</li> <li>Provide follow-up information to clients as needed.</li> <li>Build rapport with clients to enhance customer satisfaction and loyalty.</li> </ul> <li>Adherence to Protocols:</li> <ul> <li>Adhere strictly to company protocols and procedures for handling emergency calls.</li> <li>Follow the established script and guidelines for outbound calls to ensure consistency and professionalism.</li> </ul> <li>Performance Metrics:</li> <ul> <li>Meet or exceed daily and monthly targets for closed emergency calls, outbound calls, and appointment setting.</li> <li>Regularly review and discuss performance metrics with supervisors to identify areas for improvement and implement corrective actions.</li> </ul> </ul> Requirements Qualifications: <ul> <li>Communication Skills:</li> <ul> <li>Excellent verbal communication skills.</li> <li>Ability to convey empathy and reassurance during emergency calls.</li> </ul> <li>Sales and Appointment Setting:</li> <ul> <li>Proven experience in outbound sales or appointment setting.</li> <li>Demonstrated ability to meet or exceed targets.</li> </ul> <li>Emergency Response:</li> <ul> <li>Previous experience in handling emergency calls is a plus.</li> <li>Ability to keep the customer calm and focused in high-pressure situations.</li> <li>Ability to lead the customer to the proper decision necessary based on the type of call received using product knowledge.</li> </ul> <li>Adaptability:</li> <ul> <li>Flexibility to switch between outbound appointment setting and emergency call handling seamlessly. </li></ul> <li>Technology Proficiency:</li> <ul> <li>Familiarity with CRM systems and call center software. </li></ul> <li>Team Player:</li> <ul> <li>Ability to work collaboratively in a team-oriented environment. </li></ul> </ul> Benefits Benefits: <ul> <li>Salary range of $45K-$55K</li> <li>Ongoing training and development opportunities.</li> </ul> If you are a motivated individual with the skills and experience to excel in a fast-paced environment, we encourage you to apply for this challenging and rewarding position. Join us in making a difference in the lives of our clients while achieving personal and professional growth. Associated topics: agent, business, insurance, insurance agent, life insurance, market, marketing, sales, telephone, vacation

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