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Mid - Senior Endpoint Engineer
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- Red River Managed Services (RRMS) is seeking a highly skilled and experienced Information Technology Service Management (ITSM) Automation Subject Matter Expert (SME) to join our team.
- The ideal candidate will have a deep understanding of ITSM processes and a strong background in implementing automation solutions, advanced analytics, machine learning, and chatbot technologies.
- Design, implement, and maintain automation solutions to streamline ITSM workflows, including incident management, request fulfillment, change management, and problem management.
- Lead the integration and work with developers to deploy chatbot technologies that are capable of proactive, self-healing service solutions for the primary purpose of flagging security issues and improving the end-user work experience by minimizing service disruptions and improving end-user productivity.
- Demonstrated experience in implementing advanced analytics, machine learning, and chatbot technologies within an ITSM context.
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