American Express

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels.. The US Consumer Marketing Enablement Team (MET) delivers omni-channel marketing campaigns as part of our broader US Consumer business objective to scale acquisition, increase customer engagement, and accelerate revenue momentum.. The Manager of Talent Strategy and Development will report directly to the VP of US Consumer Marketing Enablement.. The role will create and lead a formal talent development program, plan and execute a cohesive onboarding and training curriculum, and partner closely with cross-functional teams like Prospect, Partner Customer Growth Marketing (PPCG), Loyalty Marketing, Strategy & Go-to-Market, Recruitment, Colleague Engagement Group, Marketing Transformation, Enterprise Comms and MarTech Experiences (ECMX), among others.. 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

development

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. The US Consumer Marketing Enablement Team (MET) delivers omni-channel marketing campaigns as part of our broader US Consumer business objective to scale acquisition, increase customer engagement, and accelerate revenue momentum. The Manager of Talent Strategy and Development will report directly to the VP of US Consumer Marketing Enablement. This individual will be responsible for the recruiting, onboarding, training, engagement, and pipeline development of a large team comprised of agency contractors and full time colleagues who implement marketing campaigns for the US Consumer Marketing organization. The role will create and lead a formal talent development program, plan and execute a cohesive onboarding and training curriculum, and partner closely with cross-functional teams like Prospect, Partner Customer Growth Marketing (PPCG), Loyalty Marketing, Strategy & Go-to-Market, Recruitment, Colleague Engagement Group, Marketing Transformation, Enterprise Comms and MarTech Experiences (ECMX), among others. A successful Manager excels in building strong partnerships and is passionate about inclusion, diversity, and team development. Key Responsibilities: <ul><li>Hiring: Manage relationships with external staffing agencies supporting 60+ marketing contractors. Oversee budget, headcount reporting, interview and onboarding coordination, and end to end recruiting experience; Identify new strategies to streamline end to end hiring process.</li><li>Onboarding: Develop onboarding curriculum to acclimate new hires to Marketing Enablement at American Express, including targeted trainings, assets or communications which drive faster onboarding & campaign delivery across marketing channels.</li><li>Training: Analyze marketer experience and craft an on-the-job, skill-focused marketer program scalable across prospect, customer, and partner marketing enablement teams. </li><li>Talent Development: Design and implement programs to improve skill-based competencies, performance reviews, employee engagement, and career growth management. </li></ul>Qualifications: <ul><li>Experience with and passion for cross-team leadership and establishing a team culture committed to personal development, team engagement and skill maturity</li><li>Project and team management expertise, balancing short and long-term needs to drive projects to completion across many teams, functions and levels</li><li>Impressive planning and organization with ability to lead highly interdependent, complex initiatives and keep various workstreams on track</li><li>Excellent collaborator with outstanding verbal and written skills to independently influence across and upwards</li><li>Experience with inclusive recruiting/hiring practices, organizational effectiveness, or training curriculum development preferred. </li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: <ul><li>Competitive base salaries </li><li>Bonus incentives </li><li>6% Company Match on retirement savings plan </li><li>Free financial coaching and financial well-being support </li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits </li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need </li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy </li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) </li><li>Free and confidential counseling support through our Healthy Minds program </li><li>Career development and training opportunities</li><li>Access to Amex Marketing U, a unique learning and development program built for marketers, by marketers. Amex Marketing U inspires marketers to develop their career through innovative learning experiences and opportunities that foster collaboration and knowledge sharing across the enterprise </li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

START NEW SEARCH