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Manager II, AIM Customer Service
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- Function as a Subject Matter Expert for various client plans and AIM products.
- Provide statistical and performance feedback and coaching on a regular basis.
- Assist with the operation of the call center to include the development, analysis and implementation of staffing, training, scheduling, reward and recognition programs.
- Ensure a high level of knowledge within the Teams as evidenced through turnaround time of issues and ability to resolve issues independently.
- Act as liaison with Customer Account Managers to ensure customer objectives are being met and complaints are resolved.
Expired 14 days agoInactive Job
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