University of New Mexico

The IT Support Tech 2 will be an essential field support technician capable of performing basic application support and performing workstation and mobile device support, inventory tasks.. Consistent with UNM's tiered support model, the position fields ISS-specific service requests presented at the support desk and through UNM's Customer Support Systems such as TMA and Help. UNM/Cherwell.. The Support Technician is an area-specific field agent and is expected to resolve or escalate a range of requests for a number of departments including but not limited to Planning, Design and Construction and Facilities Management.. This position will also play an integral role in spearheading increased adoption of Cherwell as a service request management tool.. The successful applicant will have experience working with a range of client technologies as well as a thorough understanding of IT service management principals and exceptional communication skills.

it support tech

IT Support Tech 2 Requisition ID req27443 Working Title IT Support Tech 2 Position Grade 10 Position Summary The IT Support Tech 2 will be an essential field support technician capable of performing basic application support and performing workstation and mobile device support, inventory tasks.Consistent with UNM's tiered support model, the position fields ISS-specific service requests presented at the support desk and through UNM's Customer Support Systems such as TMA and Help.UNM/Cherwell. The Support Technician is an area-specific field agent and is expected to resolve or escalate a range of requests for a number of departments including but not limited to Planning, Design and Construction and Facilities Management.This position will also play an integral role in spearheading increased adoption of Cherwell as a service request management tool. The successful applicant will have experience working with a range of client technologies as well as a thorough understanding of IT service management principals and exceptional communication skills.They will also have expertise managing area-specific applications and device inventory best practices and solutions. See the Position Description for additional information. Conditions of Employment <ul><li>Specialty licensure/certification may be required, as specified by the department.</li><li>Successful candidate may be subject to a criminal background check prior to starting work.</li></ul> Minimum Qualifications High school diploma or GED;at least 2 years of experience directly related to the duties and responsibilities specified. Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis. Preferred Qualifications - Bachelor's Degree in related field Additional Requirements Applications need to include a complete professional work history with dates and hours worked. Campus Main - Albuquerque, NM Department IT Campus Outreach & Engagement (362A) Employment Type Staff Staff Type Regular - Full-Time Term End Date Status Non-Exempt Pay Hourly: $18.26 to $21.39 DOE Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 11/7/2023 Eligible for Remote Work Yes Eligible for Remote Work Statement This position is open to hybrid work, an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite. Application Instructions Only applications submitted throughthe official UNMJobs site will be accepted.If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application. Please include resume and cover letter. Applicants submitting incomplete application packages may not be considered for interview. Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details. The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.

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