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IT Support Analyst
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- The IT Support Analyst will report to the Site Support Manager or the Director of IT and work closely with Central IT at the TCS Education System.
- The IT Support Analyst role is expected to exhibit stewardship of the technology resources at their site ensuring that all technology is operational and orderly.
- The IT Support Analyst is expected to work with IT systems and resource owners to resolve escalated tickets.
- Follow the established incident management process, ensuring escalated tickets have appropriate details for issue resolution.
- Maintain complete, accurate and timely records in the Help Desk ticketing system for all client support activities.
Expired 7 days agoInactive Job
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