Playnetic

You would be joining a team made up of the Chief People Officer and our HR Generalist.. You'll be taking over from our outsourcing partner and building out our own in-house function from scratch.. You could lead a small IT admin team, pivot to customer support, or move into DevOps; the options are varied and here to match your goals.. We design and build slot games from scratch - from idea to release.. As a fully remote studio, we understand the importance of staying connected and maintaining team collaboration.

it support administrator

This is a first in-hire.We are a start-up and growing pretty quickly. We've outsourced our IT admin so far, and it's time to bring it in-house.So, we need you to come in and set up our systems and processes, from onboarding to day-to-day maintenance, and offboarding. There is quite a lot to take care of at first, but you will have things running like clockwork in no time!To suit this role, you'll need a couple of years of experience in a similar job. You don't have to have set up systems from scratch before, but you will have at least been a part of that process.The team structure:This one is a bit different. You would be joining a team made up of the Chief People Officer and our HR Generalist. As already mentioned, this role is fairly stand-alone work. You'll be taking over from our outsourcing partner and building out our own in-house function from scratch.Your career pathWe are growing quickly, so you will have plenty of opportunity to progress. You could lead a small IT admin team, pivot to customer support, or move into DevOps; the options are varied and here to match your goals.OK, so we heard IT people like lists and lots of information, so here is a bunch of stuff you can expect to be doing in this role:User Support:Provide technical assistance and support to end-users regarding hardware, software, network, and other IT-related issuesRespond to user inquiries via email, phone, or in person and resolve technical problems efficientlySystem Maintenance: To ensure the security and performance of IT systems, perform regular maintenance tasks such as software updates, system patches, and antivirus scansMonitor system performance and troubleshoot issues to minimize downtime and optimize performanceNetwork Administration:Assist in administrating and maintaining the organization's network infrastructure, including routers, switches, firewalls, and wireless access pointsConfigure and troubleshoot network connectivity issues for users and devicesHardware and Software Management: Install, configure, and maintain hardware devices such as desktops, laptops, printers, and serversInstall and update software applications and operating systems as needed, ensuring compatibility and compliance with licensing agreementsData Backup and Recovery:Implement and manage data backup and recovery procedures to protect against data loss and ensure business continuityTest backup systems regularly and perform data restores when necessarySecurity Management: Assist in implementing and enforcing IT security policies and procedures to protect against unauthorized access, malware, and other security threatsMonitor security logs and conduct security audits to identify and mitigate potential risksDocumentation and Reporting: Maintain accurate documentation of IT systems, configurations, procedures, and troubleshooting guidesGenerate reports on IT metrics, such as system performance, incident response times, and security incidentsIT Project Support: Assist in the planning, implementation, and execution of IT projects, such as system upgrades, migrations, and deploymentsCollaborate with IT teams and stakeholders to ensure projects are completed on time and within budgetVendor Management: Coordinate with external vendors and service providers for procurement, maintenance, and support of IT equipment and servicesManage vendor relationships and contracts to ensure compliance and satisfactory service deliveryTraining and Knowledge Sharing: Provide training and guidance to end-users on IT tools, systems, and best practicesStay updated on emerging technologies and industry trends through self-learning and professional development activitiesHOW WE WORK & OUR BENEFITSUnlimited holidays - We respect the importance of work-life balance, which is why we believe in unlimited holidays. The only thing we ask is that you take at least 25 days!Private healthcarePension - 5% company contributionWHAT DOES PLAYNETIC DO?Established in 2023, Playnetic is a new player in the world of gaming entertainment. We design and build slot games from scratch - from idea to release. Our games will be played in regulated markets globally through industry-leading operators.Our innovative gaming content is centred around our core values: quality gaming, dedicated customer service, and reliable delivery to our partners.We're currently in a phase of growth and will scale considerably over the next 12 months.As a fully remote studio, we understand the importance of staying connected and maintaining team collaboration. We are continually mindful of this as we grow and have the tools and support in place to help us all flourish.Got another two minutes? Watch this video for more insight into why we exist. #J-18808-Ljbffr Associated topics: assistant, client support, desk, edi, excel, information technology help desk, information technology support, support, system support, troubleshoot

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