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IT Sr. Technical Analyst
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- Provide support and administration for corporate network and voice/telephony hardware and provide end-user support/training as needed
- Manage and resolve incidents, fulfill requests, provide best-in-class white-glove support for users as required and provide support for the IT Service Desk call and ticket queues as required
- Administer identity and access management, messaging systems, software and PC image deployment, virtual desktop management, mobile device management and endpoint management tools
- Strong familiarity with Mobile device management (Avalanche, IBM Maas360, Airwatch, Intune,
- Familiarity with Core Infrastructure services such as Hosting, Storage and Backup (Windows, SQL serve, VMware, VEEAM, Citrix, SAN, IIS, IBM iSeries)
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