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IT Service Desk Specialist
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- IT Service Desk Specialist
- Beyond Gravity also uses its space knowledge for applications outside of space technology: The high-precision products have already been used in the semiconductor industry for more than 20 years.
- The IT Service Desk Specialist in Deactur, AL will be part of the IT Service Desk and Field Service Team being responsible to support the business on the daily usage of all the IT services, maintaining a direct relationship across the business and tech enterprise teams, being responsible for the stability of the IT equipment ensuring the service remains stable, performant, and operational.
- The IT Service Desk Specialist will work in close collaboration within the Beyond Gravity Service Delivery and Support organization and across Tech Infrastructure and Operations functions to limit the operational and revenue impact by reducing the Mean Time to Detect (MTTD), Mean Time to Respond (MTTR) and Mean Time to Root Cause (MTTRC) on IT Incident and Problem tickets.
- Reporting directly to the SD and US IT Manager, this role will be a key part of the Service Delivery Team, ensuring our technology solutions and in life Service and business processes are fully aligned and contribute to the vision and strategic direction of the organization.
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