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IT Service Desk Manager
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- Position : IT Service Desk Manager
- Shift : Monday-Friday, 8am-5pm ON-SITE in Charlotte, NC
- The manager is responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require.
- In addition to managing a potentially large staff of support agents, a service help desk manager typically monitors operations to make sure tickets are addressed in a timely manner and serves as the help desk liaison to the rest of the business.
- 5+ years of IT Service Desk experience.
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