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IT Helpdesk Specialist
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Full-time
- Additional info: Provide exceptional Tier 2 support for FDA ORA Applications.
- The Tier 2 Support analyst performs Tier 2 end-user support for ORA Applications and research/analysis resulting in written recommendations for a variety of strategies and solutions.
- All calls from the DFDT are considered to be High Priority and should be considered as critical issues and therefore require monitoring all DFDT aging tickets and provide assistance to ensure a timely closure of tickets is paramount.
- The Tier 2 analyst performs Root Cause Analysis of issues including deciphering application related errors, assists with writing the requirements and recommendations for the development teams.
- The Tier 2 Support Analyst performs Tier 2 end user support for ORA Applications and research/analysis resulting in written recommendations for a variety of strategies and solutions.
Expired 8 days agoInactive Job
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