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The IT Help Desk Engineer Level 2 (MSP) will work on a team of 10 ranging from L1 L3 which allows you to learn from L3s and sharpen you skillset by mentoring L1s.. The main responsibility of the IT Help Desk Engineer Level 2 (MSP) will be answering escalated tickets through ConnectWise Manage and assisted on project work.. The IT Help Desk Engineer Level 2 (MSP) must have a solid background working with Windows Server, M365, AD/GPO, Hyper-V or VMware, routers/switches/firewalls, Azure Entra ID, and Azure Intune is a major plus.. Microsoft Azure AD (Intune is a plus). Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers.

help desk engineer

Location : Hackensack, NJ / Salary : $65,000 - $75,000
IT Help Desk Engineer Level 2 (MSP) IT Help Desk Engineer Level 2 (MSP)
We are a proactive Cloud and Managed Services Provider located in Hackensack, NJ. We have built a fun and friendly culture and prides ourselves on creating an environment that promotes, grows, and motivates engineers to be their best. The IT Help Desk Engineer Level 2 (MSP) will work on a team of 10 ranging from L1 L3 which allows you to learn from L3s and sharpen you skillset by mentoring L1s. We offer full Health, Dental, Vision, regular paid trainings, certification reimbursement, guaranteed annual reviews, and more!
We are continue to expand our clientele which is why we are seeking an IT Help Desk Engineer Level 2 (MSP). The main responsibility of the IT Help Desk Engineer Level 2 (MSP) will be answering escalated tickets through ConnectWise Manage and assisted on project work. The IT Help Desk Engineer Level 2 (MSP) must have a solid background working with Windows Server, M365, AD/GPO, Hyper-V or VMware, routers/switches/firewalls, Azure Entra ID, and Azure Intune is a major plus.
We are only considering IT Help Desk Engineer Level 2 (MSP) applicants who have previously worked for a MSP or supported multiple domains concurrently.
IT Help Desk Engineer Level 2 (MSP) Requirements:
Windows Server 2012/2016/2019/2022
VMWare or Hyper-V Hypervisors
Active Directory and Group Policy Management
Microsoft Azure AD (Intune is a plus)
Windows Domains and Workgroups
Windows Networking (mapped network drives, shared folders, printers, etc.)
Firewall, Spam Filtering, AV, and other security tool management
Install, Configure and Troubleshoot PC, MAC and Mobile device hardware and software related issues
IT Help Desk Engineer Level 2 (MSP) Benefits:
Health, Dental, and Vision Insurance
PTO + Paid Holidays + Sick Days
Ongoing Paid Trainings
Certification Reimbursement
Opportunity Location Hackensack, NJ
Proposed Salary $65,000 - $75,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry. #J-18808-Ljbffr

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