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Investor Servicing Specialist
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- Responsible for servicing the Bank's (residential mortgage) investor loan portfolio while aiding in the implementation and execution of consistent controls to mitigate operational risk while providing exceptional levels of customer service to all internal and external clients.
- Responds to requests efficiently and thoroughly with a focus on prompt and knowledgeable resolutions and demonstrates and/or develops a high level of proficiency with the Bank's core banking system (Jack Henry Silverlake) to perform loan file maintenance and other updates to the system.
- Responsible for understanding (and/or learning) the Bank's investor loan portfolio, which currently includes, but is not limited to, residential mortgage loans serviced for Freddie Mac, Fannie Mae, Maine State Housing Authority, and Federal Home Loan Bank.
- Ensures that investor reporting and remittance are completed accurately and in accordance with established deadlines.
- Consumer Financial Protection Board (CFPB)
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