Trane Technologies

In this role you will be a key team member on our Equipment Sales Organization and responsible for supporting the execution of our equipment projects on large complex projects and smaller critical project issues.. Assists in coordinating the provision of warranty parts and service labor to resolve issues.. Attend Customer MDI (manage for daily improvement) calls to provide input on critical customer issues. Experienced and knowledgeable in contracting processes associated with the installation of HVAC systems. Flexible work from home options available.

field project manager

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At Trane Technologies TM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. Trane Technologies in New York/New Jersey is hiring a Field Project Manager to join our team. In this role you will be a key team member on our Equipment Sales Organization and responsible for supporting the execution of our equipment projects on large complex projects and smaller critical project issues.
Responsibilities
Create a great customer experience by managing equipment projects, being the voice of Trane in the field
Attending job site meetings
Listening to customers and understanding issues/concerns
Directing customers on helping to resolve issues
If possible, address issue to avoid a service call
Come up with temporary fixes or permanent solutions in collaboration with the customer, sales team, or Trane equipment project manager
Own directing the contractor/ Trane PM`s / Sales Team / Service Team
Use creative problem-solving skills to help troubleshoot and determine root causes for warranty issues, and to help customers find solutions to HVAC and business problems; includes leading problem-solving teams.
The ability to communicate technical concepts and troubleshooting instructions either via the telephone or in writing.
Maintain a high level of knowledge and understanding of customer expectations and product standards.
Assists in coordinating the provision of warranty parts and service labor to resolve issues.
Meet and direct techs onsite for easy handoff and clear scope of work
Create custom startup logs
Attend Customer MDI (manage for daily improvement) calls to provide input on critical customer issues
Report back to team on job status/ findings
Adapt schedule to address critical issues timing (time management and prioritization)
Help Sales and Service with site issues
Job summary emails/ Closeouts (full findings report on job that may require a formal Trane response)
Check in with Customers and Sales on job status
Follow up with customers after job completion for customer feedback
Promotes company safety policies to team members and subcontractors.
Local Travel to job sites required as needed
Qualifications
Bachelor’s degree or equivalent combination of education and experience.
Minimum Five (5) years’ experience in project management, HVAC service or related preferred.
Experienced and knowledgeable in contracting processes associated with the installation of HVAC systems
Computer skills are essential.
Strong interpersonal and customer service skills, and negotiating ability are needed to excel in this position
The ability to maintain a professional, cooperative temperament with internal and external customers in high stress situations.
Highly organized and strongly customer service oriented Base Pay Range: $115,000-150,000
This position is eligible for a Hybrid work schedule and will be based out of our Pinebrook location. Flexible work from home options available.
Total compensation for this role will include a commission/incentive plan.
Disclaimer: This base pat range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where work is performed.
#LI-Hybrid
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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Pine Brook NJ 19 Chapin Rd, Pine Brook, New Jersey, United States
Please beware of potential recruitment scams. We don't hire via Telegram.
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 469272 Trane Technologies is a diverse and inclusive environment. We are an equal opportunity employer and are dedicated to hiring qualified protected veterans and individuals with disabilities. #J-18808-Ljbffr

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