AutoNation Chevrolet North

Are you a seasoned Automotive Service Advisor looking for steady work at a company that refuses to slow down?. At AutoNation, doing whats right by the customer comes standard at 300 locations coast to coast, so its no wonder we have served over 10 million happy customers.. As a Service Advisor, youll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations.. You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect. KEYWORDS: Service, Sales, salesperson, automotive, customer service, service drive, service lane, parts, vehicle, technician, estimate, account rep, automobile, service dispatch, luxury line pay plan

service advisor

Overview:
Are you a seasoned Automotive Service Advisor looking for steady work at a company that refuses to slow down? Do you want to enjoy the benefits that come along with working for a large company, but still want to feel like youre part of a family at the shop you call home? AutoNation Chevrolet North is NOW HIRING an experienced Service Writer to work at our amazing dealership in Denver, CO! Our ideal Service Advisor will jump right in with our customers, determine vehicle needs, and work with our technicians to bring our customers' vehicles back to life and get them road ready! We offer competitive benefits such as:
Medical, Dental, Vision, Disability, and Life Insurance
401K with company match
Company paid cancer insurance and basic life insurance for full time Associates
Employee discounts for both Automobiles as well as internal vendor products and services, and so much more! At AutoNation, doing whats right by the customer comes standard at 300 locations coast to coast, so its no wonder we have served over 10 million happy customers. As a Service Advisor, youll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, youll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles. We represent 36 brands in 16 states, so theres always opportunity to grow your career as a Service Advisor and beyond. Join AutoNation and accelerate as far and fast as your talent and our support can take you. Position Overview
Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, youll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technicians recommendations to the customer in easy-to-understand language and suggest up-sell opportunities to keep the customers vehicle safe. What Will I Do Every Day?
Set, confirm and prepare for appointments with customers so they can have a great service experience
Meet or exceed targeted sales goals & the targeted customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
Produce repair orders for customers, including cost and time estimates, with full transparency
Communicate frequently with technicians and parts associates to ensure timely completion of work
Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
Follow up with customers to ensure satisfaction
Gain superior product knowledge to effectively help customers
Provide an exceptional customer experience to drive loyalty What are the requirements for this job?
High school diploma or equivalent
Proven ability to provide an exceptional customer experience
At least 2 years Service Writing experience, required
Ability to set and achieve targeted goals
Prior sales experience preferred but not required
Demonstrated communication, consultative, interpersonal and organizational skills
The willingness to follow up with customers
Experience and desire to work with technology
Valid in-state drivers license and an acceptable, safe driving record Why should I come work for AutoNation?
You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect KEYWORDS: Service, Sales, salesperson, automotive, customer service, service drive, service lane, parts, vehicle, technician, estimate, account rep, automobile, service dispatch, luxury line pay plan #J-18808-Ljbffr

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