Geisinger Health System

Enterprise Architect - Customer Relationship Management - CRM (Work From Home -USA). Enterprise Architect - Customer Relationship Management -CRM (Work From Home -USA). future state in a cohesive architecture viewpoint.. Strong technical knowledge in delivering CRM solutions using Salesforce (Sales Cloud, Service Cloud, Marketing Cloud, Salesforce CPQ, Tableau). Experience managing development resources and vendor partners in a particular technical area (those being configuration, customization, data migration, integration)

relationship management

**Enterprise Architect - Customer Relationship Management - CRM (Work From Home -USA)** In order to make an application, simply read through the following job description and make sure to attach relevant documents. **Job Title** Enterprise Architect - Customer Relationship Management -CRM (Work From Home -USA) **Location** Work from Home **Job Category** Information Technology Infrastructure **Schedule** Days **Work Type** Full time **Department** IT External Customer Relations Department **Date posted** 12/28/2021 **Job ID** R-25344 **Job Summary** Translates business strategy into concrete solutions, designs, architectures and supports the execution of the architectures in the support of strategy. Responsibilities include the creation of strategies aligning IT to the organization, development of IT strategies, identification and analysis of the organizations drivers to derive useful context, and analysis of the current IT ecosystem to detect critical deficiencies and recommend solutions for improvement. Architects interface across all departments, acting as visionaries to proactively assist in defining the direction for future projects. Conceive strategies, solutions, build consensus, and sell/execute solutions. Involved in all aspects of the project life cycle, from the initial kickoff through the requirements analysis, design, and implementation. **Job Duties** * Leads domain technical and business discussions relative to future architecture direction. * Aligns architectural strategy with business requirements. * Leads in the analysis, design, and development of a roadmap and implementation plan based upon a current vs. * future state in a cohesive architecture viewpoint. * Develops policies, standards, guidelines and procedures. * Designs standard configurations and patterns. * Gathers and analyzes data and develops architectural requirements at program and strategy level. * Aligns architectural requirements with IT and business strategy. * Coordinates, and if needed leads, the architecture implementation and modification activities. * Assists in post-implementation continuous-improvement efforts to enhance performance and provide increased functionality. * Ensures the conceptual completeness of the technical solution. * Works closely with project management to ensure alignment of plans with what is being delivered. * Performs ongoing architecture quality review activities relative to specific project and programs they are responsible for. * Provides strategic consultation to clients and IT teams. * Advises on options, risks, costs versus benefits, system impacts, and technology priorities. * Consults on Institute-facing projects and maintains knowledge of their progress. * Develops and advocates the architecture process, its outcome and ongoing results. * Provides recommendations based on business relevance, appropriate timing and deployment. * Advises and is accountable to maintain budget on expenditures based on the size, scope, and cost of hardware and software components. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. *Relevant experience may be a combination of related work experience and degree obtained (Associates Degree = 2 years; Bachelors Degree = 4 years) **Position Details** * On-Call rotation **Key Requirements:** * Works cross-functionally with technical and business leadership to establish an architectural plan across multiple solution areas, in consideration of the product roadmaps * Strong Salesforce integration knowledge * Strong technical knowledge in delivering CRM solutions using Salesforce (Sales Cloud, Service Cloud, Marketing Cloud, Salesforce CPQ, Tableau) * Experience managing development resources and vendor partners in a particular technical area (those being configuration, customization, data migration, integration) * Salesforce System and Application Architect certifications preferred **CRM Enterprise Architect Core Responsibilities:** * Lead Salesforce CoE team to design and implement innovative solutions with a focus on adhering to standards, best practices, and code quality techniques * Collaborate with CoE project teams for solution architecture, estimates, delivery, etc. * Build and maintain effective working relationship with key technology leaders, product owners, and subject matter experts * Design and implement technical solutions to satisfy CRM functional and non-functional requirements while ensuring quality and timely delivery * Maintain thorough subject matter expertise of the CRM functionality, data models and solution architectures * Stay current on Salesforce releases, new features, product roadmaps; Salesforce integration tools and best practices; and applications available from 3rd parties on the Salesforce AppExchange **Employee Value Proposition:** Opportunity to partner with team members, vendors, business partners and technical teams to understand business needs and translate them into capability/platform roadmaps working towards realizing the outcomes leveraging the **Salesforce** solution. Serves as a mentor for other team members who support the CRM solution design and delivery, providing support and guidance as necessary **Education** High School Diploma or Equivalent (GED)- (Required) **Experience** Minimum of 13 years-Relevant experience* (Required) **Skills** Interpersonal Skills; Multi-Tasking Skills; Independent Work **Our Purpose & Values** Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. **KINDNESS**: We strive to treat everyone as we would hope to be treated ourselves. **EXCELLENCE**: We treasure colleagues who humbly strive for excellence. **LEARNING**: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. **INNOVATION**: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. **SAFETY**: We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. ** About Geisinger** Geisinger is committed to making better health easier for the more than 1 million people it serves. Founded more than 100 years ago by Abigail Geisinger, the system now includes nine hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,600 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at or connect with us on , , and . Preferred work location Remote working/work at home options are available for this role. Associated topics: home based online, remote opportunity, stay at home contracting, stay at home opportunity, telecommuting online, work at home contracting, work at home contractor, work from home contractor, work from home opportunity, work from home work

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