SchoolsFirst Federal Credit Union

Responds to Member, third party, and teammember inquiries concerning vehicle loan titling or lien filing.. Assists with DMV processing functions to secure collateral, take steps to reduce Member penalties, fees and releasing liens.. Maintains a working knowledge and understanding of the Consumer Lending Standard Operating Procedures (SOPs and desktops)Reviews and works department reports on a monthly or ad hoc basis as required by management.. Additional Job FunctionsPerforms other duties as assignedComplies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.. Intermediate typing and computer skills is required Experience with inbound/outbound phone system preferred

processor

What You’ll Be Doing Responsible for providing direct assistance to Members, teammembers and third parties regarding basic inquiries, research, and possible solutions when necessary pertaining to Member vehicle titles and lien perfection.  Ensures timely completion of such requests and transactions while complying with established internal standards and external regulations.Maintains working knowledge and understanding of DMV guidelines, policies and procedures.Explains guidelines, policies and procedures to teammembers and/or Members.Responds to Member, third party, and teammember inquiries concerning vehicle loan titling or lien filing.Responsible for limited maintenance of loan files pursuant to title perfection of Member and teammember consumer loans.When applicable, ensures refunds for lien perfection are properly applied to Member loans.Assists with DMV processing functions to secure collateral, take steps to reduce Member penalties, fees and releasing liens.Reviews title reports to identify outstanding titles and contacts Members or dealers to perfect the titles as well as review reports that require lien releases for paid off secured loans.Maintains a working knowledge and understanding of the Consumer Lending Standard Operating Procedures (SOPs and desktops)Reviews and works department reports on a monthly or ad hoc basis as required by management.Assists with testing, validation and training of process changes.Assists with department projects upon request.Additional Job FunctionsPerforms other duties as assignedComplies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actionsQualificationsHigh School Diploma or GED  required1-3 years previous related experience requiredKnowledge, Skills, and AbilitiesPrevious Symitar and/or loan servicing system experience preferred.  Strong verbal and written communication skills along with active listening.  Ability to prioritize, and manage time effectively.  Must be able to remain focused on one task for extended periods.  Intermediate typing and computer skills is required  Experience with inbound/outbound phone system preferred

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