Valor Hospitality Partners

The Lodge at Gulf State Park, a 300 room full-service hotel on the ocean in Gulf Shores, and part of the Hilton Curio collection, is hiring an experienced Director of Guest Services.. Fiscal responsibility encompasses managing the day-to-day labor and direct expenses of the department.. Responsible for setting goals for the Guest Services Department, both qualitative and quantitative.. Maintain exceptional guest relations by creating a quality environment through staffing, programming, and service operations. Valor Hospitality Partners is a leading hotel/resort management company that is a trend setter in the hospitality market.

director of guest services

Work with a beautiful ocean view! The Lodge at Gulf State Park, a 300 room full-service hotel on the ocean in Gulf Shores, and part of the Hilton Curio collection, is hiring an experienced Director of Guest Services. We are seeking someone with Hilton systems experience and who has a passion for creating an excellent guest experience https://lodgeatgulfstatepark.com The Director of Guest Services' purpose is to direct all phases of the hotel’s guest service operations providing a superior service and product to the hotel’s guests. Ensuring a positive and safe environment for all associates as stated in the Valor Foundation document. Fiscal responsibility encompasses managing the day-to-day labor and direct expenses of the department. Requirements and Responsibilities<ul><li>Previous experience in a hotel leadership role is required</li><li>Hilton experience required</li><li>Excellent guest service skills with a passion for Hospitality</li><li>Responsible for setting goals for the Guest Services Department, both qualitative and quantitative. Monitor hotel performance through the brand’s hotel guest reviews. Devise and implement actions to ensure hotel’s performance to the goals set for overall guest experience.</li><li>Responsible for working with the Director of Rooms to prepare the budget for the Guest Services Department and ensuring labor and direct expenses are met based on forecast/budge guidelines established.</li><li>Maintain exceptional guest relations by creating a quality environment through staffing, programming, and service operations</li><li>Recruit, select and develop a qualified team to understand the relationships between value, Guest Satisfaction and Associate retention.</li><li>Responsible for assisting the team in finding creative solutions to guest challenges.</li><li>Responsible for all aspects of the Guest Experience from Arrival to Departure and ensuring that all team members are knowledgeable about the property and its amenities that are available to guests.</li><li>Actively participate in community/industry events, acting to facilitate a favorable reputation in the local community along with brand relations where applicable</li></ul> Benefits <ul><li>Salary range in mid-60k</li><li>Medical, dental, vision, life insurance</li><li>401k with company match</li><li>Hilton travel benefits</li><li>Tuition assistance</li></ul> Valor Hospitality Partners is a leading hotel/resort management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits. We believe that the highest form of compliment is respect for each Hotelitarian, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you with the opportunity to be successful. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

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