Somfy Systems Inc

The Digital Marketplace Data Entry Coordinator is responsible for the E-shop data, ERP processes, and in the US while working seamlessly within a global organization framework.. This position will handle inbound service and support requests from the direct and extended customer base of Somfy Systems, Inc. and will execute back-office support in terms of order entry and related subjects.. Process Return/Refund requests in an ERP system, E-shop platform, and Logistics system (UPS/FedEx) Execute appropriate solutions, alternatives, and follow up to ensure resolution on issues.. Communicate regularly with the E-Commerce Leader to align on marketplace data integrity.. Qualifications Razor sharp eye for detail and excellent knowledge of data management, creativity in problem-solving and multitasking.

data entry coordinator

The Digital Marketplace Data Entry Coordinator is responsible for the E-shop data, ERP processes, and in the US while working seamlessly within a global organization framework. Manage follow-up communication, update order status, and issue refunds on our E-shop and order entry platforms. This position will handle inbound service and support requests from the direct and extended customer base of Somfy Systems, Inc. and will execute back-office support in terms of order entry and related subjects. Duties & Responsibilities Manually process purchase orders in an ERP system generated by an E-Shop ordering platform. Gather shipment details and update the E-Shop platform to communicate order status to the consumer. Respond to general customer inquiries; escalate to appropriate team members when necessary. Process Return/Refund requests in an ERP system, E-shop platform, and Logistics system (UPS/FedEx) Execute appropriate solutions, alternatives, and follow up to ensure resolution on issues. Creating visibility, and transparent communication internally and to customers with CRM (Salesforce). Communicate regularly with the E-Commerce Leader to align on marketplace data integrity. Help define, build, and maintain workflows within the platform to improve, operationalize and streamline relevant processes across different teams. Qualifications Razor sharp eye for detail and excellent knowledge of data management, creativity in problem-solving and multitasking. Excellent written and communication skills, with ability to communicate to all levels of the organization. Exceptional organizational skills with ability to prioritize, work with competing deadlines, and ability to adapt to change. Proven experience with problem solving skills to deliver highest level of service excellence. Ability to work both independently and as part of a best-in-class team. Self-motivated, ability to thrive in a fast-moving, and constantly evolving environment. Enthusiastic about delivering an exceptional brand experience and passionate about customer satisfaction and loyalty. Education / Experience Bachelor's degree (B.A.) from four-year college or university: or an equivalent combination of education and 2 plus years of related experience sufficient to successfully perform the key responsibilities strongly preferred. Experience in ERP systems such as SAP a plus.

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