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Desktop Support Specialist
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Full-time
- Experience assisting w/ mainframe issues - mostly implementations
- Experience in assesing service tickets (ticketing system: Service Now) and escalate appropriate tickets to Network Infrastructure Team (Cisco apps, core issues, AD issues beyond password changes / basic user help) and willingness to "own" the ticket even after escalated.
- Troubleshoot and resolve issues that result from employee laptop/desktop computers and peripherals.
- Provide hardware support to end users (laptop, desktop, related accessories, printers, copiers, telephones, etc).
- Work closely with Corporate IT on hardware purchasing and asset management.
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