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Desktop Support
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- Incident management, Request management, Change management, Knowledge management and Access rights management.
- Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers and peripherals.
- Experience with an enterprise level ticketing system - ServiceNow experience is a plus.
- RMA follow-up of defective hardware (Laptop, Smartphone, Conf. devices,
- Contribute to knowledge management and the documentation of errors and known work arounds.
Expired 7 days agoInactive Job
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