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Job Title: Field Service Technician ll. IT field technician tasks: driving to client sites and providing general IT Support, running break-fix and IMAC calls, and supporting clients, The level of support will vary depending on the customer but do expect printer, laptop, server, network, and other technology devices. Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server, and Printer. After training is complete, candidate will be added to the on-call rotation 7x24 Basic Needs/Haves Able to work from a bent, crouched, or kneeled position. Smartphone with tethering/hot spot capabilities

field service technician

Job Description Job Description Job Title: Field Service Technician ll
Location: Cambridge, Ohio 43725
Duration: Fulltime role
Shift timings: M-F 8-5
Job Description
IT field technician tasks: driving to client sites and providing general IT Support, running break-fix and IMAC calls, and supporting clients, The level of support will vary depending on the customer but do expect printer, laptop, server, network, and other technology devices
Smart Hands tech needed for PC REFRESH, Desktops replacement and laptops replacement.
Candidate must maintain good customer focus meeting deadlines and service level agreements (SLAs)
Technician will travel to each clients location
Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server, and Printer
Works under general supervision
There will be overtime Minimum Requirements:
3 years plus supporting Desktops, Laptops, and Printers.
3 years plus of customer service experience
Reliable Transportation (This is a driving position reimbursed accordingly)
Able to work weekends, staggered or late shifts possibly including evenings and/or weekends
Personable as they will be interacting with a wide range of users and environments
Can work on a ladder of lift and are able to lift to 50lbs.
After training is complete, candidate will be added to the on-call rotation 7x24 Basic Needs/Haves Able to work from a bent, crouched, or kneeled position
Smartphone with tethering/hot spot capabilities
Laptop
Basic Hand Tools
Possess a valid drivers license Preferred. #J-18808-Ljbffr

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