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Customer Services & Information Technology Officer
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- DESCRIPTION :Provide in-depth Tier 1 and Tier 2 support and problem resolution for technology products and/or applications.
- KNOWLEDGE, SKILLS, AND ABILITIES:Coordinate the transition of IT service and infrastructure initiatives and the worldwide implementation of IT and security policies that impact IT infrastructure.
- Provide 24 hour IS operational support; provide thorough IT consulting, triage, and problem resolution for technical products and/or applications on the enterprise environment.
- Prepare and deliver briefings to convey complex information to peers, customers, and management.
- Recommend and implement process changes, developing definitions for routine and critical problem thresholds.
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