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Customer Care Team Leader - Remote
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Remote
- A fully remote company, headquartered in Indianapolis, myCOIs proven track record of national growth and success has impacted hundreds of customers who use our products and services ranging from Fortune 100, Higher Education, Construction, Logistics, Healthcare, Property Management, down to some of our local favorite sports teams.
- Develop, manage and report on team dashboards and KPIs through ZenDesk
- Own the strategic development and maintenance of myCOIs ticket management tool ZenDesk for the Care Team
- Evaluate and analyze ZenDesk case trends and/or call trends to prevent future issues
- Data-driven leaden leadership with experience in ZenDesk or similar ticket management tool
Expired 14 days agoInactive Job
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