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Commercial Online Banking Support Specialist
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- Summary : The Commercial Online Banking Support Specialist’s primary responsibility is to provide support to the Bank’s commercial online banking customers and auxiliary treasury service products, such as ACH, RDC, MDC, Wire Transfers, Positive Pay (check and ACH), Bill Pay, and Admin functions.
- Set a positive tone and sense of urgency to resolve customer issues by diving deeper into the problem and root cause then proactively seek a solution to improve the process.
- Be an expert in treasury management products and services; complete treasury services application, forms and agreements for customers and internal production team to facilitate depository services for business customers.
- Address any identified business control issues with TMOs, RMs, and MPs.
- Process submitted treasury services tickets in a timely manner by following risk-based procedures are followed accordingly.
Expired 11 days agoInactive Job
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