Victor Gomez Insurance Agency, Inc

As a Bilingual Customer Service Representative, you will be the first point of contact for our clients, assisting them with their insurance inquiries and providing personalized assistance in both English and Spanish.. You will address client inquiries, process policy changes, and resolve any concerns or issues that may arise, delivering top-tier service every step of the way.. Requirements Fluent in English and Spanish, with strong verbal and written communication skills in both languages.. Excellent problem-solving skills and ability to handle challenging situations with empathy and professionalism.. Proficient computer skills and experience using CRM software and other customer service tools.

customer service representative

Job Description Join Victor Gomez Insurance Agency, Inc., a welcoming and inclusive insurance agency located in CERES, California. We are a team dedicated to providing exceptional customer service and insurance solutions to our valued clients. As a Bilingual Customer Service Representative, you will be the first point of contact for our clients, assisting them with their insurance inquiries and providing personalized assistance in both English and Spanish. Your exceptional communication skills and customer-oriented approach will be instrumental in ensuring our clients feel heard, supported, and confident in their insurance coverage. In this role, you will have the opportunity to build strong relationships with our clients, offering tailored insurance solutions to meet their unique needs. You will address client inquiries, process policy changes, and resolve any concerns or issues that may arise, delivering top-tier service every step of the way. If you are passionate about helping others, fluent in both English and Spanish, and thrive in a fast-paced, collaborative environment, we invite you to join our team at Victor Gomez Insurance Agency, Inc. Salary: $17.00 per hour Benefits Hourly Base Salary + Bonus Opportunities Hands on Training Mon-Fri Schedule Career Growth Opportunities Health Insurance Responsibilities Provide exceptional customer service by promptly responding to client inquiries and addressing their insurance-related needs. Process policy changes, endorsements, and cancellations accurately and efficiently. Collaborate with team members to ensure seamless service delivery and exceed client expectations. Maintain accurate and organized client records in our CRM system. Stay updated on insurance products, industry trends, and regulatory changes to provide informed recommendations and advice to clients. Immediately greet all customers, entering the office, in a friendly and helpful manner. Requirements Fluent in English and Spanish, with strong verbal and written communication skills in both languages. Customer service experience in a fast-paced environment. Excellent problem-solving skills and ability to handle challenging situations with empathy and professionalism. Proficient computer skills and experience using CRM software and other customer service tools. Ability to work full-time at our office in CERES, California. Company Description Our local insurance agency is located in CERES. Our team takes pride in providing each and every client with exceptional customer service while delivering them insurance products that best suit their needs. We are constantly growing and adding talent to our well established agency. If you are looking for a rewarding career in the insurance industry, then we encourage you to apply to our team today! Victor Gomez Insurance Agency, Inc. is a team of dedicated individuals that work hard to provide each customer the best service while educating them on insurance products that would benefit them the most. We are always looking for talented individuals who want to succeed in the insurance industry. If you are willing to learn and looking for a rewarding career opportunity, then we encourage you to apply today

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