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Job Title: Audio/Visual and Event Management Support Specialist. We are seeking a dynamic and experienced Audio/Visual and Event Management Support Specialist to join our team and provide exceptional supportfor our corporate events and meetings.. Oversee and guide Tier I support personnel, offering guidance on ticket escalations, policies, and procedures.. Desired: Unified Communications and Telepresence Systems Knowledge.. Desired: Experience using IT Service Management tools such as ServiceNow or Remedy.

support technician

Job Title: Audio/Visual and Event Management Support Specialist Location: Norcross, GA Job Type: Contract Job Description: We are seeking a dynamic and experienced Audio/Visual and Event Management Support Specialist to join our team and provide exceptional supportfor our corporate events and meetings. This role is critical in ensuring a seamless experience for our employees and stakeholders. Key Responsibilities: 1. Deliver a premium service experience in supporting events and meetings. 2. Oversee and guide Tier I support personnel, offering guidance on ticket escalations, policies, and procedures. 3. Create and share knowledge resources to enhance the capabilities of Tier I support staff. 4. Stay updated on new technologies and disseminate relevant information to the team. 5. Collaborate with vendors and colleagues to ensure the smooth operation of new processes and systems. 6. Attend and support strategic forums, meetings, and events, and effectively communicate with all partners and collaborators, including remote teams. 7. Identify and address the needs of Tier I that can be met through project management. 8. Provide IT service, audio/visual, and video teleconferencing support for local and remote meetings or events. 9. Coordinate with vendors for new construction projects related to A/V infrastructure. 10. Troubleshoot and resolve A/V and video conferencing issues in local and remote sites. 11. Build strong relationships with key stakeholders and internal customers to ensure their success with technology. 12. Manage ticket assignments, ensuring timely follow-up and resolution within specified service level agreements. 13. Coordinate and manage the calendar for meeting support and maintenance testing with other A/V Support Technicians. 14. Assemble and maintain reports and paperwork related to customer and vendor interactions. 15. Assist the Enterprise AV team as needed. 16. Work with vendor teams, project managers, and parts and service departments to ensure timely installation, repair, and maintenance of systems. Skill/Job Requirements: 1. Bachelor's degree or equivalent work experience. 2. Minimum of five years' experience in supporting audio/visual hardware and software. 3. Minimum of five years' experience in supporting meetings and events, including experience with collaboration platforms such as Zoom, Cisco WebEx, etc. 4. Ability to work independently and within a team. 5. Experience in training and mentoring new IT support personnel. 6. Strong organizational skills and excellent verbal and written communication skills. 7. Experience with meeting collaboration software and systems. 8. Proficiency in reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals. 9. Ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization. 10. Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form. 11. Physical ability to lift 50 pounds with assistance. 12. Desired: Unified Communications and Telepresence Systems Knowledge. 13. Desired: Experience supporting a Windows domain environment and operating systems. 14. Desired: Strong skills in support of Apple hardware and OS. 15. Required: Experience supporting Microsoft Office suite and Office365 platform. 16. Desired: Experience using IT Service Management tools such as ServiceNow or Remedy. 17. Desired: Experience with networking and remote access, including virtual private networks, telecom, and business applications. 18. Desired: Experience supporting a range of computing devices and mobile devices. 19. Must have strong organizational skills and excellent communication skills, both verbal and written. 20. Weekend and non-business hour support rotation and occasional out-of-state travel may be required. About the Company: We are a leading provider of innovative solutions in the technology industry, committed to excellence and customer satisfaction. Join our team and be part of a dynamic and forward-thinking organization. Employment Type: Contractor Salary: $ 32.00 33.00 Per Hour Associated topics: audio, control operator, gaffer, grip, radio, tech, technical, teleprompter, video, vtc

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