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Associate Customer Success Manager
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Full-time
- In this role, the Associate Customer Success Manager (ACSM) has a strong focus on clients, their email programs and how to troubleshoot any issues they are having with email deliverability, based on the data and tools customers have available to them through Validity’s Everest platform.
- The ACSM is responsible for delivering ongoing proactive and reactive support of our customer community.
- Community” refers to the customers who, based on spend, do not receive a dedicated Customer Support Manager for general product and support inquiries, but instead their requests are managed through a team of Associate Success Managers via a queue.
- Each day will vary but an ACSM can expect a typical day to consist of managing the incoming customer request queue alongside other ACSMs, providing general guidance and instructions to customers, problem-solving customer issues, and proactively reaching out to customers with relevant content and periodic check-ins.
- The Associate Customer Success Manager reports to the Director of Customer Success.
Expired 2 months agoInactive Job
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