CVS Pharmacy

New York Soho area, NY. Partner closely with the cross functional teams on campaign activation, trafficking, and optimizations.. Familiarity with Workfront and SharePoint a plus. Keeping up-to-date with internal and external drivers is something you’ve always done e.g. trends in customers, competitors, landscape, ad tech, data, research, product, messaging, etc.. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS).

account management lead

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Our Customer Success and Growth Organization is at the heart of our customer experiences as we have a unique focus on defining meaningful moments for those we serve. Our north star is creating heartfelt, personalized moments by listening to feedback to remove existing obstacles and simplify enterprise experiences. You are joining a team that cares for the well-being of our colleagues by working together in a supportive, collaborate and agile environment.
Position Summary
As an Account Management Lead, you are a strategic partner, and must excel in growing partnerships, problem-solving, project management, and team building. To thrive in our fast-paced environment, you should be well-organized, detail-oriented, and able to flex with change. You will become an expert on all CMX products and collaborate to produce smart media strategies that align with our client KPIs. You will lead a team of account coordinators aligned by pod. The Account Management Lead will report to the Director of Account Management.
The candidate must be commutable to one of our corporate offices and be willing to work a hybrid schedule. Hybrid model with 3 onsite days/week at one of these locations:
Chicago, IL
Boston, MA
Wellesley, MA
New York Soho area, NY
Woonsocket, RI
Responsibilities include, but not limited to:
Leadership responsibilities:
Facilitate tentpole marketing initiatives and own coordination with internal stakeholders and across entire org clients.
Sponsor cross-functional initiatives and identify subject matter experts to drive efficiency across teams.
Drive team building through onboarding, training, and mentor Account Managers and Account Coordinators on performance goals and ongoing career development.
Manage Account Coordinators in daily responsibilities, account ownership and career development.
Monitor and achieve role specific accountability metrics and goals.
Collaborate with internal partner teams to execute successful digital media campaigns aligned to client KPIs. This includes activities such as:
Act as daily point of contact for client post sale questions and updates
Facilitate the end-to-end creative process between the advertiser and CMX’s creative team.
Partner closely with the cross functional teams on campaign activation, trafficking, and optimizations.
Lead meeting cadences with clients to communicate key campaign performance metrics, insights, optimization recommendations and upsell opportunities.
Lead internal partner status calls and campaign performance reviews
Support monthly campaign billing, ensuring accuracy and delivery.
Coordinate with internal teams to develop end of campaign reporting and presentations for client
Manage and develop strong, collaborative relationships with partners across the organization and lead cross-functional teams including Media, Analytics, and Billing to ensure consistent communication and execution of client strategy
Proactively self-educate around assigned client categories, retail and retail media industry trends to identify best practice opportunities for CMX to share with the team
Participate in on-boarding activities for new team members
Required Qualifications
7+ years of Client Services/Account Management experience in a direct/digital marketing agency or a combination of agency/client side.
3+ years proven experience managing client relationships and effectively problem solve; ability to analyze problems and produce a viable solution
3+ years demonstrating effective multi-tasking skills with proven ability to support multiple. campaigns/initiatives for multiple stakeholders while effectively managing conflicting priorities.
Preferred Qualifications
2+ years of retail media network experience
3+ years of managing and leading a Client Services or Account Management team.
Project management certification or equitable experience
Familiarity with Workfront and SharePoint a plus
Experience with Salesforce.com, GAM, TTD
Solution orientated – no dead ends!
High intellectual curiosity, drive, determination, self-confidence, and persuasion skills.
Strong project management, interpersonal and communication skills.
Team player mentality and ability to work well with cross-functional partners in a fast-changing environment.
Innate interest in advertising. Keeping up-to-date with internal and external drivers is something you’ve always done e.g. trends in customers, competitors, landscape, ad tech, data, research, product, messaging, etc.
Education
High School Diploma required
Bachelor’s degree with a concentration in business or marketing preferred
About CVS Media Exchange (CMX)
CMX is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS’s in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.
Pay Range
The typical pay range for this role is:
$79,200.00 - $190,700.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
We anticipate the application window for this opening will close on: 04/26/2024 CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution. #J-18808-Ljbffr

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