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The role will support one of 4 primary focus areas: Concierge, Security Service Tools, Service Owner Group, Triage. Maintain the process documentation for the SOC, in alignment of the North American Security Team. Work with Customer Success, R&D, and Product Management to ensure the operations center has the proper tools and process to deliver the service.
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Customer Support Services: Primary Skills: Technical writing, Confluence Secondary Skills: System Engineering/requirements gathering, JIRA. Customer Support Services: Primarily focuses on requirements gathering, tier 1 support, technical writing, help documentation, and internal testing.
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Capital One Software is hiring a Manager, Technical Writer to support customer enablement for new and existing products. For technical support or questions about Capital One's recruiting process, please send an email to.
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The French Bilingual Customer Care Representative's primary role is to manage inbound calls by providing order placement, service dispatch, technical product assistance and order issue resolution support to Customers as well as cross functional groups within STERIS. Individual is responsible for managing calls from multiple queues ensuring department objectives are met and supporting the product line for US and Canada.
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Process service dispatch calls through Siebel according to Customer requests. Quote service parts per Customer request. Job Category: Customer Operations/Customer Support.
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Accurately and efficiently record Customer purchase order data into Oracle; orders are received via phone, fax, email, EDI and Internet. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.
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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Educate Customer on product inquiries and further reinforce the information with product literature utilizing STERIS Intranet and website, Product Managers or internal reference materials.
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Provide post-order management support including issue resolution. Manage Customer contract response level as indicated to meet Customer expectations. Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint.
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Strong decision-making skills; understands how decisions impact the Customer and the Company. Facilitate cross functional communications to ensure proper account setup, orders are free of account or item holds, tax issues are resolved and products are shipped to meet Customer requirements.
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Research availability on service parts. This position is fully remote supporting our US and Canada based customers. This position is fully remote supporting our US and Canada based customers.
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We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. Interface with freight carriers and Corporate Traffic for shipment routing, tracking and proof of deliveries.
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We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid time off, holidays, matching 401(k), annual merit, and incentive plans. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.
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Monitor Dispatch board until each page is accepted by the Technician. That's why we share in our success together by rewarding you for your hard work. Run daily reports including un-booked order, process hold, credit card authorization failure and specific product reports as needed.
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The program may be obtained at your location's HR Office during normal business hours. Hiring people who are in it for the long run with STERIS is our ultimate goal. If you need assistance completing the application process, please call 1 (440.
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C#, Java ScriptExcellent communication and customer service mindsetOrganization, analytical, reasoning, and problem solvingMaintaining accurate and detailed recordsExcellent team and communication skillsMay provide technical assistance to support staff and other employees.
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Remote customer service technical support jobs
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Virtual Reality Job Interviews
With the advent of desktop computers, the arduous task of scouring through weekly job classifieds became a thing of the past. The mid-1990s brought about a new era where job seekers could easily search and apply for jobs online. The introduction of AOL's Instant Messaging feature provided an even faster means for employers and candidates to communicate and schedule interviews. As smartphones became more pervasive in the early 2000s, hiring managers increasingly used phone calls for screening and interviewing candidates. Despite this trend, over 80% of interviews still took place in person.
A Potential TikTok Ban?!
As you may already know, there has been a lot of talk lately about the possibility of a TikTok ban. While this has not yet come to fruition, it's important to consider the implications this could have for businesses and recruiters who rely on TikTok as a platform to market their brand, recruit new talent, and connect with their audience.
The Effects of Workplace Racism and Sexism
One day it's a covert statement to a mother returning to work after maternity leave. Another day it's a lingering gaze at an employee enjoying a culturally rich meal. These microaggressions (or sometimes macroaggressions) can take an employee from a confident, high-performer to one that feels insecure being themselves at work. Your employees engage with people with different ideas and feel most comfortable and valued when they can work without losing their cultural, racial, and gender identity. While most employers know this, why have workplace racism and sexism often been neglected?
When Rage Applying Strikes: How to Identify Unserious Candidates
As the job market remains highly competitive, we have seen a surge in "rage applying." This is when candidates apply to multiple jobs, often without considering whether they are truly interested in the role. Rage applying goes hand-in-hand with quiet quitting. Often, employees want to entertain the thoughts and feelings of leaving their job, but they aren't necessarily serious about leaving yet. Meanwhile, other employees engaging in this trend are actually trying to find a better role. As a recruiter, it can be hard to identify who are the real applicants in a sea full of quiet quitters, but understanding rage applying and identifying red flags will certainly help.
How to Increase Job Ad Exposure
In today's competitive job market, writing quality job ads is critical for attracting top talent to your organization. While networking and candidate referrals are prime real estate for finding qualified candidates, nothing beats the tried-and-true method of writing an extraordinary job ad. But while writing a great job ad is the first step, what's more important is increasing visibility. You could have the most detailed, well-written ad on the internet, but if no one sees it, then you are wasting time (and potentially money!). Employers often believe that job boards are the root of the problem, but you can learn how to increase job ad exposure by tweaking a few steps of your recruitment process.
How to Navigate Hiring Out of State
The job market has shifted significantly in recent years. The accelerated adoption of technology has not only pushed many companies into remote working arrangements but also increased the availability of supporting tools and technologies (i.e., video conferencing and collaboration software).
Building a Candidate Pipeline Through Internships
Building a candidate pipeline through a great internship program for local college students and recent graduates at local universities is a great and cost-effective way to attract and retain top talent. By offering meaningful and impactful work experiences, regular feedback, coaching, and mentorship, you can create a positive internship experience that will make your organization a sought-after destination for future employees. This not only benefits the organization in the short-term but also in the long-term, as you'll have a pool of well-trained and experienced candidates who may be interested in full-time employment once they graduate. Furthermore, building relationships with local universities and college students can increase brand awareness and build a positive reputation for your organization in the local community.