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Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.
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Provide timely response to customer and service delivery inquiries. Pro-actively manages the customers service needs to ensure the highest levels of customer satisfaction and that their expectations are met.
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Customer service, problem solving and analytical skills. Customer Care Manager III - Canada Work From Home. Meet learning, development and personal growth objectives to provide a superior customer experience.
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Ability to learn and adhere to customer care policies, processes, and principles. Acts as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs.
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We develop new subscription partnerships and offers that support an omni-channel experience; plan lifecycle, activation, and one-time or recurring billing. Our team supports a substantial existing line of plans and subscriptions and is moving toward a modular, modern, platform to support new opportunities such as recurring paid membership, service plans, streaming and software subscriptions.
Full-timeRemoteExpandUpdated 8 days ago - UpvoteDownvoteShare Job
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Coordinates the research and resolution in regards to exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.
Work from homeExpandUpdated 12 days ago
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