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Strategy and execution goals; touring the Club to evaluate CPU performance; training and providing resources to meet associate needs; evaluating. modeling appropriate picking and loading for other associates; executing process improvement projects; evaluating the execution of program plans.
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Supports the Sam's Club ecommerce plan in the club by overseeing operations of the ecommerce programs (for example, Club Pick Up, Ship From. Supervises Associates supporting the ecommerce programs by training and providing resources to meet store associate needs; assigning duties.
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Executes the Sam's Club Pickup plan and processes in the club by updating Club operations with key performance indicators; auditing customer. feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and.
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Sam's Club Pickup is properly staffed. claims and returns; zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing.
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Handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to. procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
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Oversees the picking and staging of club pick up orders throughout the day; and ensuring products are selected and staged according to company. and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy.
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Supervises Associates supporting the ecommerce programs by training and providing resources to meet store associate needs; assigning duties;providing feedback; communicating goals; and ensuring associate coverage at the ecommerce pick-up location.
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Providing feedback; communicating goals; and ensuring associate coverage at the ecommerce pick-up location. self service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting.
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Modeling and helping others with how to adapt to change or new challenges. auditing on-line customer feedback; working to resolve customer complaints and escalating unresolved issues to management; and.
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Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling. performance and processes and determining their impact on the total Club; and supporting the development of new metrics through feedback and.
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Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for forklift spotting and.
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Damaged goods; signing and pricing merchandise according to company policies and procedures; identifying shrink and damages; and securing. techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and.
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Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding. and assisting management with correcting ethical and compliance issues and problems.
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And other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and. identifying trends generating causes and supporting management in implementing solutions.
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