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About the Role:Job Title: Java Telephony EngineerKey Responsibilities:Understand the current contact center telephony architecture and perform an analysis of client's Session Border Controller, IVR, SIP and Voice Gateway.
$130,000 a yearFull-timeExpandUpdated Yesterday - UpvoteDownvoteShare Job
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Telephony (PBX) administration a plusExperience working in mid to large-scale network/telecom infrastructures. Microsoft scripting experience (PowerShell, C#)Microsoft 365 administration (Exchange Online, Teams, Phone System)Microsoft Azure administration experienceLinux experience a plusCandidate should also possess an MCSE or other technical certifications that demonstrate excellent technical skills.
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Understand and utilize the telephony system to record appropriate information in CRM in accordance with customer business rules and training. In this role, you will be responsible for outbound sales & marketing engagements in a virtual pharmaceutical environment.
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The ideal candidate will have the opportunity to lead voice engagement strategies for customer-facing teams, with a focus on driving innovation in cloud-based telephony, Interactive Voice Response (IVR), and AI-driven customer interaction technologies.
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Cisco Voice Engineer with Telephony PBX. Experience with Cloud Telephony PBX (Zoom/Teams) 5+ years of professional experience with Core Voice Engineering and Telephony - Experience in design, deployment, and support of voice platforms.
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General Knowledge of best practices with Telephony Switch networks using switching interfaces such as GR-303 and TR-08. Strong working knowledge of structured cabling systems, network facilities, electrical, UPS, etc.
Full-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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7+ years' experience in business communication platforms such as messaging, video conferencing, telephony etc. The client is seeking an experienced, technically proficient, and professional IT Support Specialist who can provide high-quality, responsive support to executives and VIP users, manage complex technical issues, and handle a wide range of IT functions while maintaining a customer-centric approach.
$23 an hourExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Knowledge of call center telephony and technology preferred. KEY SUCCESS FACTORSExperience in a call center, customer service and/or healthcare setting preferred. Accurately schedules prepare and communicate appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with the system and operating guidelines.
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Develop strategies to improve key performance metrics such as SLAs, AHT, FCR, and CSAT scores Drive technology transformations, including CRM and telephony system implementations. Develop strategies to improve key performance metrics such as SLAs, AHT, FCR, and CSAT scores Drive technology transformations, including CRM and telephony system implementations.
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Experience in Genesys, Avaya, Aspect, Noble, or other hardware and software; dialer/IVR-ACD/Telephony administration is required. Experience in Genesys, Avaya, Aspect, Noble, or other hardware and software; dialer/IVR-ACD/Telephony administration is required.
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The IT Support Specialist is primarily responsible for providing executive VIP support to end users at various client sites in the Austin area. Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing.
ExpandApply NowActive JobUpdated 13 days ago - UpvoteDownvoteShare Job
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The candidate should have experience with Windows Operating Systems, Microsoft 365 administration (Exchange, Teams), Windows Active Directory, VMWare server virtualization, VOIP telephony, backup and disaster recovery, printer management, and workstation deployment.
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Support future process conversion projects into Global Contact Center Telephony Support organization. This is achieved through the provision of commercial aspects of CTI, analytics and reporting (including expense and productivity), workforce, real estate, supplier management, leadership and talent development, including entry level and pipeline programs, and employee engagement and communications.
$188,640 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Strong understanding of Records and Evidence technologies, and public safety/commercial recording products (911, Radio, Telephony) is preferred. Whether it’s instant Mission Critical voice communications, secure sharing of multimedia content, live video streaming or multimedia content recording, we take pride in building best-in-class broadband and interoperability solutions that connect those who protect us.
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Experience in a call center, customer service and/or healthcare setting preferred. The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front-line help for product and/or service requests.
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telephony job in Plano, TX
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