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Support and facilitate leading Major Incident and problem management processes, ensuring processes are followed, and RCAs are progressed as required. Sophos is a worldwide leader and innovator of advanced cybersecurity solutions, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies that help organizations defeat cyberattacks.
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Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed. Strong working knowledge of Azure/AWS/CI-CD and some of its technologies such as Git, Azure DevOps, and Application Insights.
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This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management.
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Site reliability engineering and runtime operational tools (agent based technologies) and processes (change and incident management, job/batch management) From collaborative workspaces and ergonomic services to wellbeing and resilience offerings, we offer our people the flexibility and support they need to reach their goals in and outside the office INTERNAL AUDITIn Internal Audit, we ensure that Goldman Sachs maintains effective controls by assessing the reliability of financial reports, monitoring the firm’s compliance with laws and regulations, and advising management on developing smart control solutions.
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Software and System Administration: Knowledge of software testing and incident/change management procedures. Project Management and Leadership: Proven ability to lead and manage data-driven projects from conception to completion.
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This role requires a strategic leader with a deep understanding of cybersecurity, network operations, and crisis management. Incident Response: Develop and oversee the incident response protocol; lead critical incident response efforts and provide expert guidance in crisis situations.
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Hands-on experience with cloud security tools such as AWS Security Hub, Azure Security Center, or GCP Security Command Center · Proficient in scripting languages such as Python or Bash · General experience working within ITSM processes (Change, Incident, Problem, Request management) in an Enterprise context · Certifications such as AWS Certified Security Specialty, Azure Security Engineer Associate, or GCP Professional Cloud Security Engineer are a plus.
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Your roleextends beyond operational management to include strategic oversight, resourceallocation, vendor management, and ensuring adherence to SLAs and KPIs. Reporting on team performance, incident management, SLA compliance, andcustomer escalations will be integral to your responsibilities, ensuring thedelivery of high-quality IT services and maintaining customer satisfaction.
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Preferred bachelor's degree in occupational safety and health or in a safety related field, or 1-3 years of experience in construction safety management role. This position will include, but will not be limited to, daily safety audits, development of site specific safety plans, conducting safety meetings and training, OSHA compliance/inspections, job hazard analysis, incident response, and working with general contractor's safety personnel to ensure Chamberlin's compliance with site specific safety requirements.
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Develop, foster, and maintain relationships with Raytheon Safety, DCMA (Defense Contract Management Agency) partners and other Program stakeholders. Serve as a Safety representative for all site activities that may include development of job safety analysis, incident investigation lead, issuing Hot Work permits, managing site confined space program, etc.
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To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Problem Management System support activities: admin, technical updates, troubleshooting, vendor relationship management.
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Familiarity with ITSM and product delivery workflow, including establishing SLAs with incident/problem routing in change management process. Experience with project management tools like JIRA.
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Work with ITSM functions (Change management, Incident management, Problem management, Request management) as they apply to tools and platforms used by the team. General experience working within ITSM processes (Change, Incident, Problem, Request management) in an Enterprise context.
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Anomali, a world-renowned platform leader in Security Operations, supercharges SecOps by fusing Lightspeed Security Analytics, Industry-Leading Cyberthreat Intelligence (CTI), AI-based automated threat hunting, alert orchestration, automated threat detection and incident response (TDIR) blocking, community intelligence sharing, exposure management, and dark web protection.
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Support Cybersecurity investigations and incident response by making recommendations to management on findings and solutions. Assists with implementing Information Technology security policies covering protocols, applications, networks, client and server systems, personnel and other risk management mechanisms.
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incident management jobs in Dallas, TX
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