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You're quick behind the keyboard, with a typing speed of at least 35 words-per-minute and you can learn new software and systems quickly - Knowledge of CRM tools (like Zendesk, Twilio, or similar) that support chat, phone, and email channels would be helpful.
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Providing timely and friendly replies to user queries via the Zendesk platform. Experience providing support via a helpdesk platform (Zendesk or similar) ORCID: Temporary User Support Specialist - Fully Remote.
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Experience in different tools such as Sales Force, Zendesk, Twilio, Avaya, ticketing tools and Ujet is a plus. Experience in different tools such as Sales Force, Zendesk, Twilio, Avaya, ticketing tools and Ujet is a plus.
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ResponsibilitiesProviding timely and friendly replies to user queries via the Zendesk platformAccurately reporting bugs to the Development teamSharing feedback and feature requests from users with the Product teamAssisting with writing and reviewing documentation for usersReviewing suspect accounts to identify spamParticipating in calls and projects with other teams as needed to provide a voice of the user to the organizationAssisting with other projects as needed.
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Ticket creation on Zendesk support system as well as Atlassians JIRA. Experience with online shopping carts such as Magento, Shopify, Bigcommerce. Ticket creation on Zendesk support system as well as Atlassians JIRA.
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Configure Jira connectors for Zendesk, and other applications, build workflows between the systems. 4+ years’ experience as JIRA Administrator with experience customizing JIRA projects with various schemes and complex workflows.
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Monitor assigned tax tickets in Zendesk and ensure timely resolution. Monitor assigned tax tickets in Zendesk and ensure timely resolution. Proactively communicate with federal, state, and local tax authorities via phone calls.
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Familiarity with CRM software such as Zendesk, or similar tools, is preferred to effectively track customer interactions, update information, and manage leads. Private student loans - low rates, people-first service, and flexible payments.
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The successful candidate has experience working with Zendesk (or similar platforms), strong relationship building skills, and proactive problem-solving abilities. This is a fully remote role, based in the US.
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Experience with Zendesk or similar tools. AutoNation Headquarters Position Summary: We are seeking an experienced Product Support Specialist to Join the AutoNation Team. This position involves assisting customers in maximizing their experience with a new digital product.
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Working knowledge of Case Management tools like Salesforce, Zendesk or similar ticketing system. Technical domain knowledge of one or more of the following: Mobile Development (Swift, Java, Kotlin), Kibana, Snowflake, Datadog, Email architecture and deliverability.
$96,000 - $110,000 a yearExpandUpdated 1 month ago - UpvoteDownvoteShare Job
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Knowledge and ability to use SARA Plus, Web Tracker, Zendesk, Five 9, and Sales Force; we are willing to train the right candidate. Keep all systems updated with accurate information regarding orders, tech assignments, and compensation (Sara, Web Tracker, Salesforce, Zendesk.
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Own the strategic development and maintenance of myCOIs ticket management tool ZenDesk for the Care Team. Data-driven leaden leadership with experience in ZenDesk or similar ticket management tool.
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Educate clients on digital marketing and our servicesAssist with budget changes and service enrollmentsTrain and delegate outreach tactics to team membersUse Zendesk to track all communication and upsell activityInternal reporting on all activity to the Director of LocalWork with the enrollment team on tracking new vs.
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Understanding of Looker, Zendesk, NetSuite, and/or Acuity. Understanding of Looker, Zendesk, NetSuite, and/or Acuity. The problems we solve require expertise in pedagogy, software development, persuasion, psychology, design, writing, video production, problem solving, and countless other disciplines.
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zendesk job in Austin, TX
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