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Key responsibilities would include contract management, client relationship management, escalation management, resource management, sla management, financial management, vendor management, demand planning, project management.
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BRIM is responsible for the development and implementation of U.S. business resilience and incident management strategies, governance policies, standards and practices, operating framework, reporting, notification and escalation of material and significant events.
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Security Operations Specialist will provide support to our security contractors, process implementation and improvement, technical and project management, alarm monitoring, and critical incident response.
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6-8 years of experience in Incident Management, Change Management and Problem Management. The Application/Production Support Analyst with PL/SQL will be responsible for the day-to-day maintenance, level II/ III support of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
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The Systems Engineer is also responsible for conducting technology orientations with internal IT personnel, system administration training, and tier 2 escalation incident and problem management.
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Handle security incident escalation via Cyber Case Management tools, SIEM, ITSM, email, phone, or walk-up. Formal education or certifications in incident response, forensics, cyber security case management, IT technology, networking, or related topics.
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Understanding of the NOC's escalation, incident management, and change management processes and procedures. We're looking to hire a NOC Engineer to help expand our Network Services team.
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Standard process for problem management and incident response related to 5G BSS related issues. b) High-level workflow for triage and escalation of an issue or ticket to the appropriate group within the Comcast organization (e.g., BSS.
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Escalation management, production support shift/rotation experience (prefer in service now or sales force env) - someone with ITIL type cert (if possible) Hands-on experience (at min 1 year) managing/Maintaining SLAs and OLAs & outage/incident engagement in Microsoft tech stack/SDLC env (both operational& technical.
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Solid understanding of ITIL incident, problem, and asset management. Maintain secure identity and access management and data protection best practices in conjunction with the Director, Cybersecurity to enforce policies and uphold data integrity.
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5+ years of information security experience including experience in one or more of the following security disciplines: information security monitoring, incident response, vulnerability management, host/network forensics, cyber-crime investigation, penetration testing, business continuity, or cyber threat intelligence.
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Engage in proactive problem management, process management, incident management, request management, knowledge management, and other ITIL/ITSM principles. Uphold the highest standards in knowledge, asset, incident, and request management.
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Manage escalation and incident management. Manages the operations shift volume, SLA and targets responsible for people management, process management, and time management.
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Our client is currently seeking a IT Systems Engineer for a 12 month + contract. The Systems Engineer reports directly to the Infrastructure Architect. Infrastructure components include on-premise and cloud computing hardware and software, Storage Area Networking (SAN), Wide Area Networking (WAN), Local Area Networking (LAN), Active Directory (AD), backup and restore technologies and end user computer operating systems and build types.
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