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Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement. Experience with ServiceNow issues analysis and fixing for ITSM modules.
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Additionally, they will coordinate business processes between their area and other IT Operations teams and facilitate key divisional processes including incident and problem management, change management, knowledge management, service process design, and performance analysis.
$110,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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These projects should be targeted to enable multiple business processes and/or source data systems to drive efficiencies and reduce redundancies supporting one or more of the following functions; internal audit, compliance, enterprise risk management, operational risk management, technology risk management, third party risk management, cyber security, business resiliency, incident management, SOX (and/or other compliance frameworks), or other business programs/initiatives.
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Provides leadership and support to Environment of Care (Safety) committee, sub-committees and/or management programs including but not limited to: Emergency Management, Hazardous Materials, incident review and injury prevention analysis, fire prevention and life safety issues, quality improvement and patient safety issues.
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Root cause analysis / problem management experience. A health insurance firm is looking for a Data/Reporting Analyst / Incident Manager to join their team. A health insurance firm is looking for a Data/Reporting Analyst / Incident Manager to join their team.
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Lead the implementation, management, and continuous improvement of ITSM processes, including Incident Management, Problem Management, Change Management, Root Cause Analysis, and Service Request Fulfillment.
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ServiceNow ITSM Incident Management, Change Management, Problem Management, Natural Language Processing (NLP)-(Ticket Categorization, Automated Responses), Automated Documentation, Chatbots and Virtual Agents, Automated Testing, Workflow Automation, Enhanced User Interfaces, Intelligent Recommendations, Data Extraction and Parsing, Sentiment Analysis, Language Translation, Automated Reporting.
ExpandApply NowActive JobUpdated 15 days ago - UpvoteDownvoteShare Job
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The SOC Analyst (Security Engineer) is responsible for daily activities that support and enhance security operations functions including issue triage, business continuity testing, risk and compliance, and incident response and investigations.
Full-timeExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Contribute to client engagements involving Incident Response (IR), Data Loss Prevention (DLP), Endpoint Detection and Response (EDR), Network Traffic Analysis, Security Information and Event Management (SIEM), Enterprise Security Architecture and Perimeter Management.
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Execute response activities which may include incident response, incident management, driving remediation or threat mitigation, threat hunting and forensic analysis; carry out other security operations activities which may include identification of weakness (such as vulnerabilities / insecure configurations), reviewing/assessing security configuration change requests and driving the coverage of the security monitoring services.
Full-timeExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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Prior experience and understanding on ServiceNow development and integrations for ITSM module. Lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.
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Eight years of experience coordinating with various levels of an organization to enact required security changes to ensure compliance with published policies; conducting cybersecurity vulnerability and threat analysis; and support cyber incident-response by isolating potentially effected assets, initial investigation and data collection, through status updates/reporting.
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Demonstrate a strong understanding of product issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SME as needed to drive incident and problem management.
Full-timeExpandApply NowActive JobUpdated 30 days ago - UpvoteDownvoteShare Job
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Participate in incident response activities, including forensics analysis and remediation efforts. The company oversees $44.2 billion of assets under management (as of 12/31/2023), for high-net-worth individuals, families, family offices, endowment, foundation and institutional clients.
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Involved in muliple IT service management proceseses: Incident Management for solving incidents / Problem Management for root cause analysis / Release Management for release where involved / Configuration Management for keeping configurational data up-to-date / Change Management with participation in Change Advisory Board (CAB) when relevant.
$125,000 a yearFull-timeExpandUpdated Yesterday
incident management analysis jobs in Philadelphia, PA
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