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Participating in problem, change and incident management issues related to remote data centers issues. Proficiency in managing change and incident management. Datacenter Facilities Engineering Responsibilities include the overall management of the engineering and design of the power, space, and cooling aspects of the remote data centers.
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Relevant professional certification(s) preferred including ASP, GSP, or CHO Responsibilities: With management direction, responsible for supporting projects and programs to ensure compliance with environmental, health, and safety (EHS) programs through a role in Global Safety and the Environment at West Point site.
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With management direction, responsible for supporting projects and programs to ensure compliance with environmental, health, and safety (EHS) programs through a role in Global Safety and the Environment at West Point site.
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2+ years' experience working with ServiceNow incident, problem, and change modules along with integration with enterprise management tool(s) Additional functions and processes include service and product management, performance and capacity management, patching and version management, and Level 3 operations support of monitoring and observability tools.
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At least some EHS knowledge (could be co-op, internship, real world •Critical thinking, communication skills, problem solving and basic project management techniques. Completes hazard assessments, process hazard analysis, life safety reviews, assists in conducting incident investigations, environmental regulatory field analysis, environmental reports and permit applications.
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Previous experience with incident response and digital forensics is a plus. Experience with SIEM (Security Information and Event Management) solutions is a plus. Participate in the development and execution of incident response plans.
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Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock managementAssociate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.
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Reviews processes, facilities, procedures and management of change documents to assure conformance to recognized EHS regulations, standards and guidelines. Relevant professional certification(s) preferred including ASP, GSP, or CHO.
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Writing code and scripts to support Infrastructure as code ( IaC ), configuration management, and automated incident resolution. At least eight ( 8 ) years of experience in configuration management using Cloud Formation , Terraform, and Ansible or similar.
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