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Works closely with the Fresh Manager, Meat Manager, Front End Manager, and Night Manager to validate and ensure that all sanitation, food safety, and Team Member safety policies and procedures are in place and being effectively executed.
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Responsible for the effective communication of department activities and Home Office initiatives to club Team Members. Provides leadership and direction, and manages day-to-day operations of Fresh (meat, produce, deli, bakery), Front of House Departments (tire bay, gas station, member service, frontline, membership fee income, and maintenance departments), overall merchandising, signage, recovery, and receiving within the club.
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Escalates issues as appropriate to Home Office or the Club Manager as needed. Provide team support and empowerment to resolve every member concern. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
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Acknowledge team member success, work as a team to achieve goals, identify and retain top talent. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.
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Assesses Team Member performance, provides actionable feedback and coaches, teaches and develops talent. Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.
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Continually monitors member service levels and ensures a positive service experience is delivered to all Members. Set service standard expectations for all team members.
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The Person in Charge works closely with the Club Manager and Assistant Club Manager in providing leadership and direction within the club while driving club performance by maintaining policies and procedures, delivering a positive service experience to Members, and providing leadership and direction.
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Communicate a simple message to your team on the connection between consistent operational performance and achieving club financial targets. Effectively leads the team by managing with vision and purpose, clearly communicating and giving direction, and validating results.
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Must be honest, straight-forward and committed to providing high levels of service to members. Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
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Responsible for providing supervision and performance management for Recovery Clerk and Utility Clerk team members. Effectively communicates to team members to enable them to do their jobs effectively by sharing necessary information, explaining the “why’s”, and keeping messaging simple.
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Ensure a safe and positive environment and experience for the team members. Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers.
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BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.
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