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It supports various first responder agencies such as Law Enforcement (LE), Emergency Medical Dispatch (EMD), and the Fire Department (FD) in communicating accurate and timely information. Prior to being interviewed, applicants will be required to take and pass a typing proficiency test scoring 35 WPM or higher.
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Provide pre-arrival emergency police, medical, and fire instructions to callers, including use of EMD (Emergency Medical Dispatch) and EFD (Emergency Fire Dispatch) protocols. Hired individuals must take and pass the New Mexico Law Enforcement Academy’s Public Safey Telecommunicator (PST) Training within one year of their hire date.
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WITHIN ONE (1) YEAR FROM DATE OF HIRE, employee must obtain the following certifications and maintain certifications thereafter: 1) New Mexico State Public Safety Telecommunicator; 2) New Mexico State Emergency Medical Dispatch, (EMD); 3) American Heart Association, (AHA) Cardiopulmonary Resuscitation, (CPR); 4) NM State NCIC Full Access Terminal Operator Level; and 5) Federal Emergency Management Association, (FEMA) - IS-100, IS-200, and IS-700 courses.
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Department’s ECO Training Program; and NM Department of Public Safety Telecommunicator Academy in Santa Fe. 9. Emergency Communications Operator (ECO) (U) will answer emergency (9-1-1) and non-emergency calls, dispatch, fire, rescue, support service units and provide emergency medical and fire pre-arrival instructions.
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