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Ensure cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales. Always provide SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs.
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The Customer Service Associate is responsible for customers' experience with Lowe's. The Customer Service Associate responsibilities vary dependent on the department he/she supports.
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Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset. Ability to obtain sales related licensure or registration as may be required by law.
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This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met.
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Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates.
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In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store.
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6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
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Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials.
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CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance. CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
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Certification in trade related to department (, hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials). Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs.
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