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The ideal candidate will have substantial experience with Cisco telephony systems, including Cisco Unified Communications Manager (CUCM), and a solid understanding of BAT files for automation and configuration tasks.
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Under general supervision performs maintenance, troubleshooting, research and fact-finding to respond to hardware (desktop, telephony), software, network (data and voice) and enterprise applications issues/requests.
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This role will oversee the effectiveness of all technology, business processes, inclusive of but not limited to Customer Relationship Management (CRM), Workforce Management (WFM), Coke One North America systems/processes (CONA), and Telephony (Genesys.
Full-timeExpandApply NowActive JobUpdated 3 months ago - UpvoteDownvoteShare Job
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Provide comprehensive support for laptops, desktops, printers, telephony devices, and AV equipment. Telephony and Network port patching. Relevant IT certifications (e.g., A+ Hardware certification) or a degree in IT, Computer Science, or a related field.
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Duties: Under general supervision performs maintenance, troubleshooting, research and fact-finding to respond to hardware (desktop, telephony, and clinical equipment), software, network (data and voice) and enterprise applications issues/requests in support of CHS patient and non-patient care areas.
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Install, configure, and maintain all network equipment, which includes but is not limited to switches, routers, wireless, IP telephony, uninterruptable power supplies (UPSs), backups and upgrades.
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Strong understanding of telephony concepts, including SIP, VoIP, PBX systems, dialing plans and PSTN connectivity. Design, implement, and manage enterprise communications, including telephony features such as PSTN calling, call routing, and voice policies.
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Familiar with Telephony solutions such as auto dialer, Virtual Assistants, and Telephony solutions supporting remote work. The Operations Telephony Strategy Manager will drive Telephony strategies across the enterprise.
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This role is for a senior-level project coordinator with telephony project experience to assist with implementing a new phone system. Manage all phases of telephony implementation and processes to ensure end user satisfaction, project continuity and timely delivery of services.
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This position will direct all aspects of IT including, but not limited to, the following: Intake and Demand Management, Cybersecurity, Software & Salesforce Engineering, Data Analytics, AI/ML Development, Architecture Governance, Cloud and On-Prem Infrastructures, Networks, Vendor & Budget Management, Helpdesk, Telephony & WFM systems, Project Management, BA & QA Deliveries.
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Experience with telephony service platforms such as Avaya, Alvaria/Noble, NICE, Five9, LiveVOX, RingCentral, or Amazon Connect. This role involves overseeing the creation of an enterprise telephony platform that supports call centers, branches, and corporate sites, including inbound/outbound dialing, call recording, and dialer/IVR functions.
Full-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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As a VoIP System Engineer, you will leverage your extensive experience in hardware, networking, and telephony solutions to enhance our global communications services. 5+ years of working experience with a broad range of hardware, networking, and telephony solutions.
Full-timeExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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Strong knowledge and experience with workforce management software (Calabrio, Verint, NICE) and telephony systems (e.g., Automatic Call Distributors, IVR systems such as Avaya, CISCO, or Twilio Flex.
$61,900 a yearFull-timeExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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This Project Coordinator will be part of the Associate Technology Pillar, specifically supporting the Enterprise Campus Telephony Refresh. Telephony project coordination experience is required.
ExpandApply NowActive JobUpdated 13 days ago - UpvoteDownvoteShare Job
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Familiarity with telephony standards and protocols such as H.323, MGCP, ISDN, SIP, and RTP. Familiarity with telephony standards and protocols such as H.323, MGCP, ISDN, SIP, and RTP. This is a fully remote position.
$21 an hourRemoteExpandApply NowActive JobUpdated 5 days ago
telephony job in Charlotte, NC
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