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Holy Family Hospital’s Birthing Center in Methuen offers comprehensive maternity services to support families through the birth of their baby. Families can also access prenatal testing, pain management options, and high-risk consultations.
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Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network.
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Minimum three years experience in call center/collections management preferred. Implement processes and management methods to improve competitive performance and generate higher ROI and workflow optimization.
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We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries.
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Home improvement call center management experience is ideal. Minimum of 2 years of call center sales management experience needed. The Inside Sales Supervisor is responsible for the supervision of our inbound and outbound Call Center; under the guidance of the Director of Inside Sales.
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Provides hospice nursing care to patients and families utilizing current principles of palliative care and symptom management to produce hospice outcomes. Performs adequate number of nursing visits and on call/ triage necessary to provide superior hospice care under Tufts Medicine Care at Home standards.
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Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience. Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality.
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Types of projects include the integration of behavioral health in all employed primary care practices, the expansion of a call center for the centralization of all behavioral health beds, and support with the implementation of strategic initiatives identified in the agency strategic plan.
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Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP.
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Minimum of 5 years of experience in call center management, customer service, or a related field. Coordinate with senior management to report on call center performance and strategic initiatives.
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Skills that work well with our company are: sales and marketing, hospitality, retail experience, management experience, finance, appointments, call center experience, insurance sales, B2B sales, B2C sales, consulting experience, and appointment setter experience.
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Participate in the EHS on-call program and provide emergency response guidance to EHS staff in response to BMC and medical campus incidents. The ideal candidate will be responsible for ensuring a safe and healthy work environment across BU's Medical Campus including Boston Medical Center, with a focus on Joint Commission required safety rounds, construction, and general industry workplace safety practices.
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3+ years experience managing a call center and/or field marketing (e.g. canvassing, tabling) team focused on client case management, outreach, sales, fundraising, or education campaigns.
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The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills.
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Comfort shadowing trainer in call center floor/standing and moving around on call center floor. Comfort working in call center environment where trainer will be training classes of at least 10-15 trainees at a time.
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call center management jobs in Lowell, MA
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