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Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials). Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls.
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CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance. CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
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Specific store departments may include Building Materials, Decor, Electrical, Flooring, Gardening, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, Pro Account Sales, Tool Rental, Front End, Freight, Receiving, Associate Support, Special Services, and Merchandising Execution or a combination of multiple departments depending on store structure.
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Be proficient in the woodworking tasks such as, but not limited to, milling lumber, panel processing, ripping, crosscutting, sanding, all equipment/machinery functions (except shaper), case construction, laminating, solid woodwork, door construction, veneer work, gluing, and pressing.
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The Customer Service Associate is responsible for customers' experience with Lowe's. The Customer Service Associate responsibilities vary dependent on the department he/she supports. All Lowe's Associates Deliver Quality Customer Service While Maintaining a Store That Is Clean, Safe, And Stocked With The Products Customers Need. As a Customer Service Associate, This Means.
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