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Proficiency in Genesys contact center tools, including configuration, testing, and issue resolution. Proficiency in Genesys contact center tools, including configuration, testing, and issue resolution.
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Manages, investigates and resolves medical claims or medical litigation claims assigned by the Claims Team Manager and assists in providing service to policyholders and agents for moderate exposure and/or complex claims under limited supervision.
$65,600 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Preferred: Certifications in Genesys tools or relevant testing methodologies, knowledge of banking processes, experience in automation testing. Experience with Application Lifecycle Management (ALM) tools for test planning and execution.
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Capacity for creative problem-solving, conflict resolution, violence prevention. The Specialist will support day to day site operations including but not limited to greeting all young people and performing safety checks, connecting young people to resources to ensure their basic needs are met, helping with engagement activities, maintaining the referral list, and providing administrative support.
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Advanced knowledge of Commercial Casualty claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment.
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We are currently seeking an experienced Claim Resolution Specialist to join our growing Personal Lines Auto team in our Boston office. The Claims Resolution Specialist is responsible for the investigation, evaluation and disposition of first and third party personal auto property damage claims as well as for providing an outstanding experience to our Customers and Agents while you assist them through claims process.
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Leads SWAT and other escalation forums with partner business areas for expedited complex issue resolution. Uses RCA findings to inform ongoing data analytics, prompt engineering and automation efforts to reduce issue resolution TAT. Leads small group of operational SMEs to understand root cause issues and identify opportunities for ticket automation, systematized resolution, or prevention.
$97,875 - $181,000 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Our immersive understanding of these industries - combined with our expertise across high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions - sets us apart.
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Product Specialist - Provides knowledge in area of work. Supports account servicing issues that require further resolution or investigation. Determines target needs and provides resolution.
ExpandApply NowActive JobUpdated 15 days ago - UpvoteDownvoteShare Job
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Utilizes data management system to meet regulatory requirements for CMS, DPH and The Joint Commission for grievance/complaint management and resolution process. The Patient Family Relations Specialist is responsible for all incoming calls, emails, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (complaints, grievances, compliments) and other requests in a compassionate and supportive manner.
ExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Utilizes data management system to meet regulatory requirements for CMS, DPH and JCAH for complaint management and resolution process. Collaborates with clinical service area management and administrative leadership, frontline staff, or other hospital services to provide real-time support and/or improvement strategies to reach effective resolution.
ExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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MINIMUM QUALIFICATIONS: Education and Experience: Bachelor's degree in labor relations, human resources, paralegal studies, business administration, public administration or a related field; and At least two (2) years of professional business or legal experience, including at least one year in workplace investigations, dispute resolution, case management or human resources; or Any equivalent combination of education or experience.
$66,362.14 - $101,543.94 a yearExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Provides assistance to patients and families regarding patient rights and responsibilities, responds to patient complaints or concerns in accordance with DPH, CMS and The Joint Commission regulatory standards for patient complaints and grievances.
Full-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Job Summary: The Patient Family Relations Specialist is responsible for all incoming calls, emails, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (complaints, grievances, compliments) and other requests in a compassionate and supportive manner.
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Highly skilled in all technical facets of video editing and color correction: advanced video and audio editing, RAW/LOG footage manipulation, resolution, frame rates, pixel aspect ratios, encoders, bitrate, delivery formats, camera audio/sync, color space, LUTS, advanced color correction, creative grading, motion tracking, and round-trip best practices between software.
$52,800 - $79,100 a yearFull-timeExpandApply NowActive JobUpdated 3 days ago
resolution specialist jobs in Boston, MA
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