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The Customer Service Associate is responsible for customers' experience with Lowe's. The Customer Service Associate responsibilities vary dependent on the department he/she supports.
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Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset. Being friendly and professional, welcoming customers to Lowe's and helping with home improvement project needs.
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Ability to obtain sales related licensure or registration as may be required by law. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met.
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Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store.
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All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
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Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Certification in trade related to department (, hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials.
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Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials). CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance.
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CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
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Requires morning, afternoon and evening availability any day of the week. 6 months experience using common retail technology, such as smart phones and tablets. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
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Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner.
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